Associate, Issuing Risk Operations at Airwallex in San Francisco, CA

Summary: Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide. They are seeking an Associate for their Issuing Risk Operations team to lead the resolution of complex card payment risk cases, collaborate with global partners, and implement AI-driven optimizations to enhance operational efficiency. Responsibilities: - End-to-End Case Ownership: Lead the resolution of complex card payment risk cases and escalations, ensuring that critical issues are handled with precision and accountability - Rule Management & Strategy: Directly contribute to the design, implementation, and refinement of issuing risk rules. You will help shape the global risk strategy to stay ahead of emerging fraud patterns - AI-Driven Optimization: Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency - Critical Stakeholder Collaboration: Work closely with cross-functional global partners (Product, Engineering, and Compliance) to ensure critical risk issues are handled properly and that risk frameworks support business growth. Act as a seamless collaborator within our global network, adapting quickly to different types of cases, regional requirements, and fast product launches - Process Evolution: Translate learnings from daily escalations into structural process improvements, reducing future risk and minimizing customer friction Required Qualifications: - Background in card payment risk, fraud operations, account taken-over risk control or issuing dispute management within a high-growth FinTech or global startup - Experienced in using SQL/ Databricks and Business Intelligence tools to analyze fraud trends and inform rule adjustments - A strong sense of responsibility and a commitment to end-to-end solutions; you take pride in seeing a problem through to its final resolution - Proven ability to master new processes quickly and handle a diverse range of cases in a fast-paced, ever-changing environment - Exceptional skills in coordinating with global stakeholders to ensure critical issues are addressed properly and transparently - A natural inclination to use AI/LLMs and automation to solve operational bottlenecks and enhance risk control Required Skills: Card payment risk, Fraud operations, Account takeover risk control, Issuing dispute management, SQL, Databricks, Business Intelligence tools, AI/LLMs, Automation, Coordination