On-Site Operations Admin at Airspace in Des Plaines, IL

Summary: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. The On-Site Operations Admin will manage new orders for time-sensitive commodities, provide proactive updates to customers, and track order status from start to finish while maintaining high attention to detail and professionalism. Responsibilities: - Set up new orders by adhering to both standard work practices and client-specific SOP instructions - The ability to rapidly move from one critical task to another - Accurately confirm job milestones are completed correctly and on time - Navigate and interpret key information on shipping documents, such as packing lists and bills of lading - Ability to stay independently informed by reviewing all communications provided throughout the company platforms - May include some tasks including packaging, labeling, and staging - Meticulously following both Airspace's internal standards and all client-specific Standard Operating Procedures (SOPs) and site regulations - Manage email, phone and live communication with multiple external parties including but not limited to clients, suppliers such as airlines and drivers, and colleagues - Ability to professionally relay delays, issues, and updates with customers through verbal and written communication - Maintain high attention to detail in all correspondence, as even minor errors can have significant consequences for mission-critical packages (e.g., organs for transplant, aircraft parts) - Escalate issues early and appropriately - Conduct must be consistently professional, courteous, and align with Airspace's reputation as a recognized leader in time-critical logistics - Upholding the company core value of Transparency by ensuring open, honest, and sincere communication with both the team and customers - As an Ops Admin, you will be expected to meet minimum metric requirements and customer service standards for an admin level position Required Qualifications: - Must be able to work full-time onsite at Des Plaines, IL location - Must be available to work weekends - Strong attention to detail - Strong customer service skills Required Skills: Customer service skills Benefits: High-quality health, vision, and dental care plan options, 401K company contribution program, Professional learning and training