Team Manager - Account Management DACH at Aircall · Berlin

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the role: The DACH AM team has shifted from a GRR-focused Customer Success model to a fully commercial Account Management model. The mandate is NRR: renewing, expanding, and growing a portfolio of SMB and Mid-Market accounts across Germany, Austria, and Switzerland. The team is 4 AMs today, scaling to 8 by end of Q2 2026. We’re looking for a Team Manager Account Management to lead this function — build the commercial motion, drive adoption of Aircall’s AI products (AI Voice Agent and AI Assist Pro) across the installed base, and develop a team that operates with the rigor this market demands. You will report to the Managing Director, DACH and operate as a peer within Aircall’s EMEA area leadership. Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the role: The DACH AM team has shifted from a GRR-focused Customer Success model to a fully commercial Account Management model. The mandate is NRR: renewing, expanding, and growing a portfolio of SMB and Mid-Market accounts across Germany, Austria, and Switzerland. The team is 4 AMs today, scaling to 8 by end of Q2 2026. We’re looking for a Team Manager Account Management to lead this function — build the commercial motion, drive adoption of Aircall’s AI products (AI Voice Agent and AI Assist Pro) across the installed base, and develop a team that operates with the rigor this market demands. You will report to the Managing Director, DACH and operate as a peer within Aircall’s EMEA area leadership.