Aircall→

Senior Sales Development Representative /… at Aircall · New York…

ExperiencedHybridFull-timeNew York City, NY$68k–$68k/yr

Skills

intercomsalesforce

Job Description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the role:

As an Inbound Sales Development Representative, you'll be an integral part of our North America Sales team that works closely with our Account Executives to expand Aircall's customer base by qualifying potential customers. It is a fast-paced role that fits passionate and ambitious sales people. The SDR role is a gateway to developing a career at Aircall. Top performers can expect further opportunities in Sales within the organization.

Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the Revenue organization for the foreseeable future.

Key Responsibilities:

Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat

React quickly to sales leads via email, phone, and chat communication at a high volume

Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas

Highlight Aircall product features and business advantages to raise curiosity and interest

Assist North America Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce

Continuously learn and uplevel skills and stay aware of industry trends

Qualifications

Skilled communicator: you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills

Preferred Qualification: You are a business proficient Spanish language speaker to manage occasional Latam leads

Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce

Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up!

A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6!

Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled

Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines

Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge! They will do everything they can to get the answer to questions they don’t know

A team spirit mindset with the desire to continuously grow and learn

An enthusiastic and positive attitude! This might be the single most important point, even if it’s the last

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & benefits

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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