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Customer Service Representative at Air Liquide in Rancho Cordova, CA
Skills
Job Description
Location:
Rancho Cordova, CA (Regional Office) - Cust. installationsHow will you CONTRIBUTE and GROW?
Airgas is Hiring for an Customer Service Representative in Rancho Cordova, CA!At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We are looking for you!
Hourly Range: $23-$25
Recruiter: Josselyn Suarez / Josselyn.suarez@airliquide.com / (562) 247- 0786 CALL/TEXT
The Customer Service Representative takes inbound calls for processing and researching customer orders using our SAP computer system. This person could make outbound calls to research the progress of an order. The representative may route calls to other departments if deemed necessary. Processes orders received by electronic means, email, telephone, or personally from customers or associates by performing the following duties.
Responsible for adherence to company policies, including safety and the use of personal protective equipment.
Meet call coaching expectations outlined in the "Call Coaching Guidelines."
Make a strong effort to develop appropriate solutions before engaging leadership on complex issues
Collaborate with assigned sales representatives to resolve customer needs and concerns
Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/ cross-selling)
Share account knowledge with fellow team members to ensure customer needs are met
Maintain a positive, enthusiastic approach at all times. Maintains a professional demeanor on the phone to exhibit the best impression of Airgas.
Follow Airgas and department policies and procedures
Answer incoming telephone calls to provide desired service to internal and external customer
Edits and enters customer orders efficiently and accurately, paying close attention to pricing and location to reduce the quantity of errors and returns.
Communicates effectively with internal and external resources such as product vendors via phone, email, and website to service customer needs in a timely fashion.
Utilizes product knowledge and vendor training to present new products to customers to increase their awareness of our market segments.
Works effectively in a team format that assists each other to give the customer a positive experience in having Airgas as its vendor.
Ensures that customer inquiries are brought to resolution through thorough follow-through utilizing all resources available; escalates issues to Customer Service Manager as needed.
Participate in all recommended computer, sales, customer service, and product training as needed.
Review open order reports consistently to reduce the impact of unfulfilled orders on customers’ business needs.
All employees are expected to perform any reasonable work request that falls within the qualifications
but not specifically described.
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Are you a MATCH?
Required Qualifications:
High School Diploma preferred or at least three years’ experience or equivalent combination of experience and education.
Must be able to operate in a drug-free workplace.
Preferred Qualifications
At least two years customer service and inside sales experience in similar industry is desired.
Strong computer skill (Google Suite) and experience with SAP and/or ERP systems is desired.
Excellent communication and organization skills
Ability to multitask and manage multiple priorities under time constraints
Motivated, proactive individual who can work both independently and within a team
Knowledge of safety, gas, and welding products preferred
SAP Knowledge preferred
Must be able to work with a wide variety of people with different personalities and backgrounds
Strong interpersonal and organization skills. Must be able to build effective relationships with all levels
and roles in the organizationStrong organizational, team-building, and communication skills. The ability to work and navigate within a complex matrixed organization.
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Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.
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Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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