Trainee - Crew Controller at Air India in Gurugram

Job Description

A. Job Purpose
• Responsible for the execution of the planned pilot crew roster and ensuring efficient deployment, coordination, and disruption management of cockpit crew as per company FDTL scheme.
B. Key Accountabilities
Crew Flight Duty Time limitations Tracking.
• Monitor and track crew duty time in accordance with Flight Time and Flight Duty Periods Limitations (FDTL) regulations to ensure compliance.
• Implement scheduling reassignments as necessary to prevent crew members from exceeding allowable duty limits and assigning equalization of hours / sectors, operations permitting.
Roster Communication and Updates
• Notify crew roster changes, including assignments, shifts, and updates, to pilot crew members in a timely manner.
• Facilitate clear and concise communication channels to ensure all crew members are informed of their duties and responsibilities.
• Address any queries or concerns raised by crew members regarding roster changes or assignments promptly and professionally.
Legal Crew Roster Maintenance
• Compile and maintain legal crew rosters in compliance with regulatory requirements and company policies.
Report Generation and Query Resolution
• Generate various reports related to crew rostering, duty time tracking, leave management, and other operational metrics as required.
• Address queries and provide timely responses to crew members regarding rostering, duty assignments, leave entitlements, and other related matters.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

C. Skills Required for the role
Technical Proficiency Strong problem-solving skills
Decision-Making Skills Strong Communication Skills
Strong attention to detail Proactive critical thinking
Technical Proficiency Resilience
Conflict Resolution Good Interpersonal Skills

D. Key Interfaces
Internal Interfaces
Pilot Crew Members • Direct communication and coordination with pilot crew members to convey roster changes, crew queries, and ensure compliance with duty schedules and regulations.
Team Lead Full-Service Carrier Pilot Crew Control • Reporting to the TL for guidance, support, and alignment with departmental objectives, while also providing updates on operational activities and performance.
E. Educational and Experience Requirements
Minimum Education Requirement • A bachelor’s degree or its Equivalent.
Minimum Requirement Desired
Experience • 1-3 years of relevant experience in, crew scheduling • 3+ years of relevant experience in airline operations, crew scheduling, or related roles within the aviation industry is required.