Driver at Air Culinaire Worldwide in Boston, MA

• The Delivery Driver is responsible for delivering catering orders and concierge items in a safe and timely manner in compliance with Air Culinaire Worldwide (ACW) Standard Operating Procedures.
• ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. Cell phones are made available for all company business related tasks.

• Additionally, the Driver will participate in the process of directly serving the ACW customers and obtaining feedback from them regarding our product and service, which they will relay to the General Manager as required.

• They will be an on-site problem solver in the event of situations arising that require immediate action, and the Driver will be provided the authority to make decisions to solve the problem following company procedures related to customer satisfaction, safety, and cost.

• The Driver is responsible for driving safely under the laws and safety guidelines of the state (s) they drive in and to always be courteous and careful to avoid accidents and dangerous situations while on the road.

• The driver is responsible to maintain the vehicle fleet, clean the vehicle they use and remove all trash, clean the vehicle a minimum of one time per week and ensure that the Geotab Device and Key FOB are in working order, and will always fill the gas tank before returning to the kitchen on their final run.

• Further responsibilities may include picking up supplies as needed in the course of business, small kitchen prep, routine vehicle cleaning and maintenance.

• Understand and maintain quality control and food-safety procedures of food products during delivery.

• Assist with the assembly of silverware units and stocking of items in the company vehicles.

• Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in their day-to-day operations.

• Safely operate company vehicles and drive in compliance with all local and federal laws and regulations.

• Dress professionally and within the guidelines of Company procedures including the company approved uniform.

• Carry Company provided telephones/radios at all times when on duty out of the office and communicate with your local operation and the company call center as required or needed.

• Cross-train to be able to prepare or produce food in the kitchen as a secondary duty when business is slow and staffing shortages occur.

• The employee will be required to adhere to Federal, State, and Local regulations and requirements that include, but not limited to; Regulated Garbage Training and Execution, Special “on-airport” driver training, airport badging requirements, TSA and Department of Homeland Security confirmations, and more. If any governmental requirements are not completed or up to date, it may cause ineligibility to perform the job description duties, leading to termination or job reassignment.

• All other duties as assigned by the General Manager.

Stellar Customer Service

• Integrity & Accountability
• Entrepreneurial Spirit
• Teamwork Commitment

• A High School diploma is required.
• Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.
• The individual must possess excellent verbal and written communications skills.
• Must possess a sense of urgency at all times and be able to work in a fast-paced environment while maintaining attention to details.
• Prior delivery driving experience preferred.

• The Driver must have an excellent driving record and be able to pass a FAA on-ramp security clearance.

• The demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.

• Flexibility to work weekends and holidays.
• Candidate must be able to travel in accordance with the current ACW Travel Policy.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to apply good judgement understanding to carry out instructions furnished in written, oral, or diagram form.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to use hands to handle, reach and carry with hands and arms.
• The employee must lift and/or move up to 40 pounds.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually moderate to loud.