Aionos→
Servicenow Developer at Aionos in Hyderabad
Skills
Job Description
Location: Financial District, Hyderabad
Work Mode: Full-time, Work from Office (5 Days a Week)
Shift Timing: Aligned with the CEST (Central European Summer Time) Notice Period: Candidates who can join within 15 days
Job Description
We are seeking a skilled ServiceNow ITOM Developer/Consultant with 4+ years of hands-on experience in implementing and supporting ServiceNow IT Operations Management (ITOM) solutions. The ideal candidate should possess strong expertise in Discovery, Service Mapping, CMDB, Event Management, and Integrations, along with a solid understanding of IT infrastructure and cloud technologies.
Key Responsibilities
- Design, develop, implement, and support ServiceNow ITOM solutions.
- Configure and maintain ITOM modules, including:
- Discovery
- Service Mapping
- Event Management
- CMDB
- Cloud Discovery
- Install, configure, and troubleshoot MID Servers.
- Develop and optimize Discovery schedules, credentials, and patterns.
- Manage CMDB data quality, health, and governance using Identification and Reconciliation Engine (IRE).
- Build and maintain Service Mapping for business-critical applications and services.
- Configure Event Management rules, alert correlation, and integrations with monitoring tools.
- Develop custom solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
- Create and support integrations with third-party applications using REST/SOAP APIs and Integration Hub.
- Collaborate with infrastructure, application, and business teams to ensure successful ITOM implementations.
- Participate in platform upgrades, deployments, and ongoing enhancements.
- Troubleshoot and resolve ServiceNow platform and ITOM-related issues.
Required Skills
- 4+ years of ServiceNow development and administration experience.
- Hands-on experience with:
- ServiceNow Discovery
- CMDB and CMDB Health
- Service Mapping
- Event Management
- MID Server Administration
- Strong knowledge of JavaScript, Glide APIs, and ServiceNow scripting.
- Experience with REST/SOAP integrations and Integration Hub.
- Understanding of IT infrastructure components:
- Windows/Linux Servers
- Network Devices
- Databases
- Virtualization Technologies
- Familiarity with cloud platforms such as AWS and Azure.
- Experience in Flow Designer and workflow automation.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow CIS Discovery and/or Service Mapping certification.
- Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, SCOM, SolarWinds, or Nagios.
- Exposure to Agile delivery methodologies.
Desired Candidate Profile
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and within global teams.
- Experience in end-to-end ITOM implementation projects.
Keywords: ServiceNow ITOM, Discovery, Service Mapping, CMDB, Event Management, Cloud Discovery, MID Server, IRE, Integration Hub, REST API, Flow Designer, JavaScript, AWS, Azure.