Claims Operations, Quality Control & Governance… at AIG · São Paulo

Claims Operations, Quality Control & Governance Manager Location: Sao Paulo At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Operations, Quality Control and Governance Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Responsibilities This role will be responsible for reviewing the claims process, ensuring that the claims lifecycle is efficiently and effectively while maintaining compliance with regulatory standards. This expertise will be critical in developing projects that allow the Claim process to achieve high-quality customer. high expertise in methodology of Lean-Agile for process improvement is also required. Review business processes and company policies to help improve workflow. Work with managers to review workflows and departmental tasks based on company needs. Collaborate with Claims teams to help find ways to create efficient processes that will generate value for our services. Deliver a monthly management report on projects, analyzing deadlines, financial gains, and quality. Create methodologies for calculating project savings Oversee the claims process from initiation to resolution, ensuring timely and accurate claim handling. Develop and implement claims management strategies to improve efficiency and effectiveness. Analyze claims data to identify trends and areas for improvement, providing actionable insights to senior leadership. Ensure compliance with all relevant regulations and internal policies, conducting audits and implementing corrective actions as necessary. What you’ll need to succeed Bachelor’s Degree in Engineering, Information Technology, Business Administration, or related fields. Proven work experience as an Operations Manager, Production Manager, or in a similar role. Solid experience with Lean Six Sigma In-depth knowledge of process improvement, organizational efficiency, and quality control. Experience in budgeting, forecasting, and investment analysis. Familiarity with tools for process management and mapping , project management, workflow automation and data analysis. Knowledge of supply chain management, logistics, and productivity. Ability to motivate, develop, and manage operational teams Excellent verbal and written communication skills for interacting with employees, suppliers, and senior management. Willing to overcoming challenges, managing crises and making decisions under pressure. Ready to take your career to the next level? We would love to hear from you. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: CL - Claims AIG Seguros Brasil S.A.