Non-Medical Claims (PA), Analyst at AIA Group · Kuala…

Non-Medical Claims (PA), Analyst Location: Kuala Lumpur, MY-AIA Malaysia At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Overall administration and assessment of PA claims processing for all distribution channels and ensure various work processes meet the departmental benchmark within the authority granted Roles and Responsibilities: Administer and assess PA claims across all distribution channels, ensuring processes meet departmental benchmarks and are within the granted authority. Ensure timely submission of daily operational and departmental reports. Lead process improvement initiatives and enhance customer experience through Customer Journey Mapping. Drive compliance efforts to prevent material breaches, based on audit findings, compliance monitoring, and feedback from regulatory bodies. Implement sound risk management practices, monitor risk limits, and ensure ongoing compliance with claims procedures through regular team audits and procedural updates. Handle enquiries and complaints from internal and external customers promptly, ensuring service expectations are met across all channels, including priority services. Perform additional duties as assigned by Supervisors or the Head of Department to support operational and business needs. Minimum Job Requirements: Diploma or Degree in Insurance, Business, or a related field. Minimum 2–3 years of experience in claims assessment, preferably in Personal Accident or General Insurance. Strong knowledge of insurance policies, claims procedures, and regulatory requirements. Excellent analytical, communication, and customer service skills. Proficient in Microsoft Office and claims management systems. Fresh graduates are welcome to apply. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.