Manager, Cloud Operations

Location: Kuala Lumpur, AIA Digital+ Malaysia

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The Manager of Cloud Operations (Database) is responsible for delivering and continuously improving cloud database and platform operations supporting all AIA business units leveraging AIA’s enterprise cloud platform, primarily on Microsoft Azure. This role oversees and enhances day-to-day service delivery across incident, change, request, and problem management, ensuring operational excellence and service reliability.

The position focuses on optimizing cloud infrastructure through advanced administration of Azure services, automation, and performance tuning to ensure high availability, scalability, and security. In addition, the role contributes to strategic cloud initiatives by promoting best practices, supporting architecture and modernization efforts, and partnering with stakeholders to improve platform resilience, cost efficiency, and overall service quality.

Responsibilities include, but are not limited to, the following:

• Lead the governance, administration, and optimization of the Azure cloud environment to ensure performance, scalability, and security.

• Drive continuous improvement of operational processes, standards, and governance frameworks.

• Enable cloud adoption and modernization by guiding application teams on architecture and best practices.

• Drive and lead service operations within a 24/7 rotating shift model, actively engaging in incident, change, request, and problem management to maintain high availability and responsiveness.

• Provide technical leadership, mentorship, and capability development for the team.

• Lead resolution of complex cloud issues and collaborate with stakeholders to ensure effective outcomes.

• Act as a trusted advisor, delivering expert guidance aligned with enterprise architecture and strategy.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.