Customer Care Analyst at AIA Group in Philippines

Customer Care Analyst Location: Makati, PH-MPI MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: The Customer Care Officer provides responsive and efficient onboarding and renewal after-sales support to clients, ensuring smooth day-to-day transactions and satisfaction with MediCard services. This role is key in maintaining client relationships through timely document processing, issue resolution, and coordination with internal departments. 1. Client Support and Relationship Management •Provides efficient service to newly onboarded and existing accounts by handling inquiries, complaints, and requests via email and call. •Conducts regular account visits and ensures client satisfaction through proactive engagement and resolution of concerns. 2. Document Preparation and Processing •Prepares and monitors the timely release of renewal documents such as proposals, contracts, IC/AML requirements •Fill out/draft other renewal renewal forms (CDD, ADS, SEF, MF) •Coordinates with internal departments to ensure accuracy and completeness of documentation. 3. Product Orientation and Client Education •Facilitates product orientation sessions for clients in the absence of the Orientation Specialist. •Ensures clients understand their healthcare benefits and processes. 4. Records Management and Reporting •Maintains organized and updated centralized files for all client accounts. •Prepares reports and updates as needed for internal tracking and client reference. 5. Coordination and Internal Communication •Collaborates with various departments to address client concerns and ensure smooth service delivery (e.g Billing, Contracts, renewal proposal) •Acts as a liaison between clients and internal teams to resolve issues efficiently. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.