Precision Ag Support Technician at AHW in Champaign, IL

Description

This role provides foundational support to customers and internal departments by assisting with precision agriculture technology, license activations, equipment connectivity, customer communications, and operational tasks within the Solution Center.

Responsibilities:

• Monitors and responds to Solution Center email and text communications in a timely and professional manner
• Supports customers with data management and technology solutions while maintaining confidentiality and data integrity
• Assists customers with license activation and renewal processes
• Answers Activations and Internal Support phone queues and provides basic troubleshooting and assistance
• Performs outbound customer call campaigns to support customer engagement initiatives
• Assists with processing whole goods requests from internal departments
• Supports JDLink equipment management activities
• Assists with customer equipment validation and data accuracy efforts
• Maintains accurate records and documentation of customer interactions
• Develops and maintains positive working relationships with customers, coworkers, and internal stakeholders
• Performs other duties as assigned

Requirements

Experience, Education, Skills and Knowledge:

• High school diploma or equivalent
• Customer service experience preferred
• Basic computer proficiency
• Experience in agriculture, precision technology, or related fields preferred
• Strong verbal and written communication skills
• Ability to learn new technology and software applications

Pay Range: $20.00 - $24.00 per hour

Benefits: We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, AHW branded clothing, and training.