People Services Excellence Analyst at Agoda · Bangkok

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Role We are seeking a detail-oriented and proactive Analyst to join our People Services Excellence team. This role supports backend operations including invoice processing, vendor coordination, and budget reporting across People-related services such as Workplace Operations, Global Mobility, and Business Travel. We value accuracy over speed, independent problem-solving, and full ownership of tasks from start to finish. You will work closely with People, Finance, Admin, and Real Estate teams to ensure timely payment processing and contribute to team efficiency and scalability. Key Responsibilities Manage end-to-end invoice processing, ensuring accuracy, timely submission, and alignment with internal policies (Workplace Services, Visa, Work Permit, Business Travel, and Engagement activities) Coordinate with AP and cross-functional teams (Finance, Procurement, Admin) to ensure smooth invoice-to-payment processing; escalate issues when needed Maintain vendor communication and documentation, including invoice status tracking, PO monitoring, payment exceptions handling, and basic vendor inquiries Assist in tracking financial data for cost allocation purposes into monthly reports (under the guidance of the Manager) Coordinate with cross-functional teams (Finance, Procurement, Admin) mainly to ensure smooth invoice-to-payment processing; escalate issues when needed Collaborate with local office teams and global stakeholders to ensure smooth delivery and service fulfillment. Maintain operational trackers, invoice logs, basic reporting dashboards, and document filing repositories to support audit readiness and transparency Assist in budget tracking and generating monthly spend reports for internal review. Support ad hoc reporting requests by gathering invoice or spend-related data as assigned by the Manager. Participate in small-scale process improvement initiatives relevant to invoice management or administrative workflows. Qualifications Bachelor’s degree in business administration, Finance, Accounting, Economics, or related field 2–4 years of experience in procurement operations, invoice processing, finance support, or business operations. Familiarity with invoice lifecycle, purchase request (PR) / purchase order (PO) processes, and expense reporting Experience handling invoices or payments across multiple entities, currencies or countries is a strong plus Good command of both written and spoken English Understanding of Thai VAT or withholding tax documentation (for Visa/Work Permit-related invoices) is advantageous Technical Skills: Strong proficiency in Microsoft Excel or Google Sheets (e.g., VLOOKUP, pivot tables, charts) Experience with ERP systems such as Oracle, SAP, or Workday Comfortable using shared cloud platforms (Google Drive, SharePoint) for document organization Strong attention to data accuracy and version control Core Competencies: Attention to details and accuracy Ownership and follow-through Effective communication and collaboration across departments (Finance, Procurement, Admin) High sense of responsibility, integrity, and professionalism Proactive, curious, and eager to learn and contribute to team success Ability to manage multiple tasks and deadlines effectively Why Join Us? Be part of a growing and evolving team that drives operational excellence in People Services. Contribute to meaningful, cross-functional projects that impact workplace experience and operational efficiency. Gain hands-on exposure to finance, procurement, and global operations within a leading tech company. Build a strong career foundation blending financial operations, vendor management, and reporting skills, with opportunities for further growth. Please review our Hiring Process Guidelines before your interview — click hereto learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.