Customer Communications Specialist

Customer Communications Specialist Location: Melbourne 717 Bourke Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career. Join the change.  Electrify your future. About the role The Customer Communications and Marketing team are looking for a Customer Communications Specialist to join the team for a 12-month contract. This role plays a key part in supporting AGL’s Retail Transformation Program by designing and delivering customer communications that are clear, compliant, customer-focused and aligned to both business and transformation objectives. The role focuses on simplifying complex, regulatory driven content into communications that customers can easily understand, while helping uplift and modernise the way AGL delivers customer communications. Working close with business, design and technology teams, this role supports the shift to structured, reusable, and data-driven communications. You will help deliver scalable communication solutions that improve customer experience, drive operational efficiency, and support AGL’s future-state communication strategy within the broader Retail Transformation Program. What you’ll be doing: Develop and maintain customer communications across email, SMS, print, and digital channels to meet agreed targets and customer experience. Translate complex business and regulatory requirements into clear, concise customer-friendly content. Apply plain language and content design principles to improve comprehension and reduce customer effort. Work closely with UX and development teams to ensure communications are designed and built effectively. Contribute to structured and reusable content approaches, including modular content and briefing artefacts. Ensure all communications meet legal, regulatory, accessibility, and brand requirements and guidelines. Support review, testing, and approval processes across delivery. Ensure communications embed AGL tone of voice and are aligned with our purpose and CVP to engage customers and demonstrate warmth, empathy, and helpfulness. What you’ll bring: Experience working with regulated communications (e.g. financial services, utilities, government) Experience across multi-channel communications (email, print, SMS, digital) Familiarity with structured and template-based communications Exposure to CCM platforms such as Quadient Inspire (desirable) Understanding of accessibility and inclusive communication practices Ability to work in flexible, cross-functional teams with a focus on commercial outcomes. Understanding of communications development, campaign management & implementation, and production processes. Evaluate and approve recommendations on communications strategies, creative and production approaches provided by the agency and external suppliers. If you are interested in this role or have any further questions, please submit your application or reach out to me directly. At AGL, we offer a wide range of benefits including: Flexible working options including hybrid work. Discounts on energy, telcos and solar plans. Participate in Energise - our reward & recognition program. Access 20 weeks of paid parental leave for the primary carer. Access to an additional week of recharge leave per year. Play an active role in our diversity & inclusion initiatives. Novated leasing and Electric Vehicle subscriptions. Access to study assistance, AGL’s share purchase plan and insurance deals. *Benefits may change over time and vary based on role type and location Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers AGL is proud to be a WORK180 Endorsed Employer for All Women. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL. Location Docklands VIC 3008 Job Family Group Corporate Affairs