Account Manager at Agility PR Solutions in Toronto, Ontario, CA

About the Role

As an Account Manager, you’ll own a portfolio of existing SaaS clients, driving retention, expansion, and long-term growth. You’ll act as a trusted strategic advisor—building strong relationships with decision-makers, uncovering business challenges, and helping clients maximize value from Agility’s solutions.

Reporting to the Director of Account Management, you’ll blend consultative sales, business strategy, and relationship management to meet and exceed revenue targets. Your focus will be on cultivating partnerships that drive mutual success—ensuring clients renew confidently and expand their engagement across Agility’s platform.

This role sits at the intersection of sales and client strategy, requiring a balance of commercial acumen, technical understanding, and a deep appreciation for client success. You’ll collaborate closely with teams across Product, Customer Success, and Marketing to deliver a unified, high-impact client experience.

What you’ll do

Drive Retention & Growth

• Serve as the primary relationship owner for a portfolio of mid-market accounts, ensuring satisfaction, retention, and renewal.
• Develop and execute strategic account plans that align client business objectives with Agility’s solutions.
• Identify, qualify, and close upsell and cross-sell opportunities to achieve growth targets.
• Deliver quarterly business reviews that highlight value, usage insights, and ROI.

Strategic Partnership

• Build trusted, consultative relationships with key client stakeholders
• Maintain a deep understanding of client priorities, challenges, and success metrics to position Agility as a long-term partner.
• Collaborate with Customer Success and Product teams to ensure seamless implementation, adoption, and support.

Forecasting & Reporting

• Maintain accurate forecasts and pipeline visibility through Salesforce.
• Monitor account performance and engagement metrics to identify risks early and develop mitigation strategies.
• Provide leadership with insights and recommendations that inform product development, sales strategy, and retention planning.

Cross-Functional Collaboration

• Partner with the Customer Success team to ensure onboarding momentum and maximize product adoption.
• Work with Marketing and Product to develop tailored proposals and client-facing materials that support strategic conversations.
• Advocate for client feedback internally, helping to shape future enhancements and service offerings.

What You'll Bring

• 2+ years of account management or sales experience within a B2B SaaS environment, ideally with mid-market clients.
• Demonstrated success in renewal, expansion, and consultative sales, meeting or exceeding revenue targets.
• Strong understanding of SaaS metrics, customer lifecycle management, and value-based selling.
• Exceptional communication, presentation, and relationship-building skills across multiple stakeholder levels.
• Analytical and data-driven mindset with the ability to translate insights into actionable strategies.
• Proficiency in Salesforce or similar CRM tools; experience with customer success platforms is a plus.
• Highly organized, autonomous, and comfortable managing a diverse portfolio in a fast-paced, growth-oriented environment.

Why You'll Love It Here

• Fully remote work environment
• Collaborative culture – and key tools enabling it
• Competitive compensation package
• Private Health Plan
• Pension Plan
• Life Assurance
• Group Income Protection
• Employee Assistance Program (EAP)
• Career Development & Progression opportunities
• Paid Vacation and Sick days
• Flex Fridays in Summer, Week off between Christmas and New Years'
• No Internal Meetings Fridays

Compensation for this role is expected to fall within the range of $100,000–$120,000 annually, plus a commission structure. The final offer will reflect each candidate’s experience, skills, and internal equity.
This is for a new position.

AI Usage
We use technology to make hiring smarter, faster, and more personal, never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role, allowing our recruiters to focus more on meaningful conversations with candidates.
AI does not make hiring decisions at Agility. Every decision is made by people, our hiring managers and recruitment professionals, who are trained to apply sound judgment and equitable practices at every stage.
We believe technology exists to amplify human insight, not replace it. That belief shapes how we build relationships, tell stories, and grow our teams.

At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.

Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.

If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements.

Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!