Workload Administrator at Agilent in Brazil

Workload Administrator Location: Brazil-Alphaville-Araguaia Job Description The Workload Administrator is responsible for coordinating Field Service Engineer schedules and supporting service operations through SAP CRM and Multiple Resource Scheduler. This role ensures efficient resource allocation, timely completion of service activities, and effective coordination of installations, de-installations, and relocations. The position also supports customer communication, complaint documentation, logistics coordination, and compliance with Quality Management System (QMS) procedures to maintain operational excellence and customer satisfaction. Key Responsibilities Manage and coordinate Field Service Engineer (FSE) schedules using SAP CRM and MRS. Schedule service calls with customers and internal service teams. Maintain and update the MRS Scheduling Board according to company policies and procedures. Review incoming Service Orders for accuracy and assign them to FSEs within required deadlines. Coordinate logistics and documentation related to installations, de-installations, and relocations. Maintain accurate records of travel, training, time off, and other scheduling activities. Communicate with Sales, Applications, Logistics, QA, R&D, and other departments to support customer and business needs. Log customer complaints and reportable events into CRM systems in accordance with QMS requirements. Support customer inquiries regarding scheduling, quotations, purchase orders, and billing matters. Provide updates, reports, escalations, and documentation to management as required. Ensure compliance with Quality Management System (QMS) standards and company policies. Support operational efficiency and customer satisfaction goals. Qualifications Bachelor’s Degree in Business Administration, Administration, Management or related field. Experience with SAP CRM, MRS, or similar scheduling/service management systems preferred. Advanced English Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Services & Support