Remote Engineer at Agilent Technologies in Remote

Summary: Agilent Technologies is a company that inspires and supports discoveries to advance the quality of life. They are seeking an Online Technical Support Engineer for Microplate Instruments to provide post-sales technical and applications support for their cell analysis products, ensuring customer satisfaction and resolving technical inquiries remotely. Responsibilities: - Investigate and answer technical questions related to instrument hardware and software, as well as applications - Document customer interactions in support tickets - Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed - Comply to company processes, including complaint handling - Work closely with field and repair center teams - Provide customer feedback to internal departments such as marketing, product support, and sales - Support the development and implementation of plans to improve technical services, capabilities, and customer satisfaction - Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing Required Qualifications: - Bachelor's and/or Master's degree (or equivalent experience) in life sciences such as general biology, biochemistry, molecular and cellular biology, or related field required - 4 + years hands on experience with laboratory instrumentation - Strong communication skills both written and verbal - Ability to work with complex data analysis - Proficient with Microsoft software platforms Preferred Qualifications: - Preference will be given to a Ph.D. degree in a life science - Previous customer-facing experience preferred Required Skills: Life Sciences, Laboratory Instrumentation, Data Analysis, Microsoft Software Platforms, Technical Support, Customer-Facing Experience, Planning Benefits: Bonus, Stock, Benefits