AgileEngine→
Salesforce Developer ID85155 at AgileEngine in Campinas, São Paulo, BR
Skills
Job Description
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features (like Omni-Channel and telephony), and balance innovation with stability by supporting existing Aura/Visualforce components.
WHAT YOU WILL DO
Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.
MUST HAVES
4+ years of experience in Salesforce Development roles.
Strong development skills using Apex, LWC, and Flows.
Expertise in Service Cloud, Salesforce integrations, and Omnichannel.
Hands-on experience with production Salesforce support and troubleshooting.
Proven ability in operational/incident ownership, monitoring, and incident management.
Upper-intermediate English level.
NICE TO HAVES
Experience with complex routing/orchestration.
Data Integrations: Specifically integrating Salesforce → Snowflake.
DFR-like experience and familiarity with other observability/monitoring platforms.
AI/agentic Salesforce experience.
PERKS AND BENEFITS
Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
Well-being & support: access local well-being programs and people-focused support tailored to your location