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Support Team Lead (Remote) at Agile Lab in Remote
Skills
Job Description
Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures. With a highly skilled team of over 300 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.
Take a look at ourhandbook to discover our core values and processes.
💼 The opportunity:
We are looking for a Support Team Lead – SRE II to coordinate a team of 3 - 4 engineers and contribute to the reliability of critical production services.
This hands-on position combines technical operations with team coordination in an environment based on OpenShift, microservices, distributed systems, Kafka, and MongoDB.
You will manage day-to-day activities with a good level of autonomy, working closely with the Tech Lead, customers, and technical teams on complex issues, service priorities, and key technical decisions.
On-call availability is required.
💰Salary and job classification
- Base salary: 38.5K€ – 48.5K€
- CCNL: Commercio
- Ladder: SRE II
💻 Responsibilities:
- Coordinate team activities, priorities, and task ownership, ensuring effective delivery.
- Support troubleshooting, incident resolution, and escalations across microservices and distributed systems.
- Maintain and improve the reliability and performance of applications running on OpenShift.
- Contribute to monitoring, observability, alerting, and post-incident improvement actions.
- Identify opportunities to automate recurring activities and simplify operational processes.
- Work with customers and technical stakeholders to understand priorities and business impact.
- Promote accountability, collaboration, and engineering best practices within the team.
🛠️ Requirements:
- At least 2 years of experience in SRE, Application Maintenance, production support, DevOps, or similar operational roles.
- Hands-on experience with OpenShift in production environments.
- Good knowledge of distributed systems, microservice architectures, and Kafka.
- Experience with monitoring, troubleshooting, and incident management practices.
- Hands-on experience with at least one observability tool, such as Grafana, Prometheus, OpenTelemetry, or a similar platform.
- Experience coordinating technical activities, operational initiatives, or small teams.
- Ability to manage priorities independently and drive activities to completion.
- Strong analytical, problem-solving, and communication skills.
- A proactive mindset focused on automation, reliability, and continuous improvement.
- Fluency in Italian and professional working proficiency in English.
🛠️ Requirements (Nice to Have):
- Experience with MongoDB or Apache Ignite.
- Knowledge of GitLab, Jenkins, and CI/CD pipelines.
- Familiarity with Jaeger, Kibana, Datadog, or similar observability tools.
- Experience with cloud platforms and infrastructure automation.
- Knowledge of SRE and reliability engineering practices.
- Degree in Computer Science, Computer Engineering, or a related field.
We offer:
💻 Care about Work & Flexibility
- Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende; Real work-life balance;
- Flexible working hours so no time tracking, no badge: we trust people to manage their time and focus on outcomes;
- Agile Nomads Experience: opportunity to work for 2 weeks abroad.
📚 Care about Growth & Development
- Training budget: €1.000 per year and 12 hours per month fully dedicated to your learning and growth;
- Structured career path with clear expectations and salary for each level;
- Opportunity to attend international conferences, with additional support for travel and accommodation;
- Onboarding support during your first week;
- Dedicated coaching throughout your growth.
- 🧠 Care about Well-being
- Stimulating environment focused on both professional and personal growth;
- Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, & mental health webinars with Unobravo.
💰 Care about Benefits & Financial Support
- Meal vouchers;
- Health insurance;
- Referral bonus if you bring people as talented as you;
- Company prizes.
👨👩👧 Care about Family & Life
- Extended parental leave, including +15 days fully paid by the company;
- Paid leave for children’s illness and additional support beyond standard policies;
- Childcare support: vouchers for daycare and babysitting services;
- Inclusive policies supporting all types of families.
🎁 Care about Perks & Tools
- Welcome pack with all the equipment you need to work;
- Corporate benefits portal with discounts on travel, fashion, technology and more.
🏆 Care about Company & Culture
- Turnover rate: 8.29% (below the market average), not by chance but thanks to clear career paths, ongoing feedback and real attention to people’s growth;
- Inclusive environment where you can truly be yourself, backed by our certifications in Gender Equality, Diversity & Inclusion* and *SA8000, reflecting our commitment to ethical and responsible working conditions;
- Company rated 4.8/5 for employee satisfaction on Glassdoor;
- Certified Great Place to Work three times in a row.
😊 How we work:
- We don't like hierarchies: we work as a team;
- We don't like bureaucracies; we prefer a sense of responsibility;
- We like data, certainly, so anything that is measurable;
- We want to make a positive change in our industry;
- Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work.
Not sure which level to apply for? Check out our Career Ladderto learn more.
Please note: **** Applications from people in European time zones will be considered.
People who successfully complete our selection process will be included in the Agile Lab backlog, valid for six months.
This position is open to everyone, regardless of gender, and we strongly encourage applications from both male and female candidates pursuant to Art. 27 of Legislative Decree no. 198/2006, as well as those who identify themselves as non-binary or of any other kind. We are committed to fostering a diverse and inclusive workplace.