Hire Desk & Logistics Team Lead - North Asia at Aggreko · Tokyo

Hire Desk & Logistics Team Lead - North Asia Location: Chiba, Japan Bring your energy to Aggreko as Hire Desk and Logistics Team Leader based in Chiba or Tokyo. You’ll lead customer-facing teams across operations and fleet planning, customer service, logistics, and invoicing, with overall accountability for optimising the customer experience across North Asia. Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades. What you’ll do as Hire Desk and Logistics Team Leader: Deliver efficient operational deployment through proactive planning and effective quality management of hire activities. Work closely with a range of internal and external stakeholders to improve operational efficiency, maintain high service standards, and uphold the company’s commitment to outstanding customer service, ultimately increasing customer satisfaction, loyalty, and retention. Maximize customer value by optimizing end-to-end operational activities, including hire desk operations, fleet, logistics and billing Strengthening cross-functional and cross-country collaboration, removing organizational barriers and fostering a high-performance, customer-focused culture Lead and manage the Hire Desk team, ensuring customer experience standards and key touchpoint outcomes are consistently achieved and improved You are: A hands on professional, with a minimum of 5 years experience in a hire desk and logistics role and a strong understanding of end-to-end operational execution Strongly capable of making quality decisions under rapidly changing conditions, with clear accountability for frontline operational performance Highly accurate with great attention to detail in contract management, billing, and KPI operations, with the ability to drive process improvements through ERP systems Skilled to an advanced level in financial management, including budgeting, forecasting, cost control, and data-driven performance analysis An excellent communication and stakeholder management skills, enabling effective collaboration with global and regional stakeholders while prioritizing customer value and speed of execution Team Leadership experience would be advantageous but is not essential Knowledge of trade regulations across the region is highly desirable Here’s what you’ll get: Hybrid working – 3 days in the office (Chiba OR Chiba and Tokyo) and 2 days from home Competitive compensation and annual bonus Paid training programs and tuition reimbursement Safety-focused culture Community volunteering program A range of career development opportunities Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world. #LI-JG1 Equal employment opportunity We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Additional Locations: Tokyo