Agero→
Mailroom Assistant at Agero in Medford, MA
Job Description
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
Provides primary mailroom, shipping and receiving support on a daily basis. Maintains a clean and functional office environment throughout the facility.
Key Outcomes:
- Picks up mail on a daily basis and delivers to the mail room for sorting and delivery. Receives, logs, delivers and documents receipt for all incoming deliveries.
- Sorts mail according to destination and type, such as returned letters, adjustments, bills, orders, and payments.
- Re-address undeliverable mail bearing incomplete or incorrect address.
- Examine outgoing mail for appearance and seal envelopes by hand or machine.
- Stamp outgoing mail by hand or with a postage meter.
- Distribute, scan and collect mail.
- Weigh mail to determine that postage is correct.
- Keep accurate records including USPS and Fed-Ex accounts.
- Orders mail and shipping supplies and maintains inventory levels.
- Trains and instructs associates on proper use of equipment.
- Operate company vehicles in a safe manner, obeying all traffic laws.
- Operate and troubleshoot multi-function printer (MFP) equipment, coordinates and schedules equipment repairs with vendors. Orders and tracks MFP Supplies.
- Order, stock and maintain office and coffee supply inventories.
- Works with cross-functional teams on the planning and set-up for meetings.
- Assists with building inspections, repairs and maintenance, moves and emergency procedures
Skills, Education and Experience:
EDUCATION: High school diploma\GED or equivalent experience.
EXPERIENCE: 2+ years related experience. Knowledge of multi-function printers and FedEx processes a plus. Basic computer skills (Microsoft Word, Excel, Outlook and Internet Explorer) are required. Experience with Google suite is preferred.
ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):
- Internal Customer Service: Demonstrates a service-oriented approach, actively meeting the needs of internal customers and providing exemplary support related to facilities.
- Adaptability & Agility: Is fast and flexible, effectively embracing change and demonstrating the ability to pivot and adjust quickly in response to new facilities challenges and priorities.
- Focus on Results: Consistently maintains a focus on results, driving tasks and projects to completion efficiently and effectively to ensure the optimal functioning of the facilities.
- Teamwork & Collaboration: Exhibits strong teamwork and collaboration skills, working effectively with colleagues and cross-functional teams to coordinate maintenance and facilities operations.
- Informing & Communication: Provides clear, timely, and reliable information, communicating proactively with stakeholders regarding facilities status, changes, and service updates.
- Reliability & Compliance: Is reliable and strictly adheres to set guidelines and routines in completing tasks, ensuring consistency and compliance in facilities operations.
- Continuous Improvement: Proactively pursues new ways of improving processes and facilities management practices, seeking efficiencies and enhancements.
- Detail Orientation & Organization: Possesses strong attention to detail and excellent organization skills, managing tasks, schedules, and documentation meticulously.
Decision Making: Demonstrates the ability to make sou
Hiring In:
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This is an onsite role in Medford, MA
The anticipated closing date to submit applications for this role is June 1, 2026.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.