AI Chatbot Engineer Intern at Age of Learning in Glendale, CA (Hybrid)

Summary: Age of Learning is the leading developer of engaging and effective Pre-K through 5th grade learning resources. This part-time summer internship offers students the opportunity to work on real-world projects in AI chatbots, focusing on improving customer support interactions through analysis and collaboration with the Support Operations team. Responsibilities: - Review chatbot conversation logs to identify errors, misrouted topics, and areas where the customer experience breaks down - Run reports and perform analysis using built-in reporting tools and Excel to track chatbot performance and surface trends - Evaluate conversations for accuracy, tone, and resolution quality - Collaborate with the Support Operations team to recommend improvements to chatbot responses, workflows, and conversation design - Learn how the chatbot platform is structured, including the difference between process-based flows and generative AI playbooks - Learn how the chatbot integrates with customer support systems and tools (e.g., Zendesk) - Assist with basic data queries (SQL with guidance) to support deeper analysis when needed - Document findings and present clear, data-backed recommendations to the team Required Qualifications: - Must be a 3rd or 4th-year undergraduate or graduate student, preferably focused in Computer Science or a related field - Must be available at least 25 hours per week for 10 weeks during the summer internship program - Must be able to work in a hybrid environment, with the ability to work in person at our Glendale, CA headquarters a minimum of two days per week - Interest in AI chatbots and conversational AI (familiarity with tools like ChatGPT or Claude is a great starting point) - Comfortable working with spreadsheets and basic data analysis - Strong attention to detail — you notice when something doesn't look right - Great communicator and able to collaborate in a team environment - Interest in or familiarity with REST APIs, webhooks, and JSON - Basic understanding of SQL or willingness to learn with guidance - Curiosity about chatbot design, natural language processing, or UX writing Required Skills: AI chatbots, data analysis, SQL Important Skills: spreadsheets, REST APIs Nice-to-Have Skills: curiosity Benefits: Team bonding events and a highly collaborative environment, Commitment to Equal Opportunity Employment in addition to an inclusive and supportive company culture, Access to our internal DEI Task Force that focuses on ensuring our products represent all children on a global scale