Opening For IT Infra Voice Enginee at… at Aforeserve · Mumbai…

Module : Operation

Location : Mumbai (Ghansoli)

Experience: 6 Months - 5 Years

Skill Required

• The educational qualification of Service Desk Analyst shall be a graduate in any stream.
• Should be good in communication in both English & Hindi. Knowledge of additional language will be an added advantage.
• Candidate need to be aware of basic Desktop operations & minimal troubleshooting skills of PC and standard applications.
• Should be knowledgeable with Operating systems.
• Must possess good communication skills and should be able to escalate issues or technical problems as instructed.
• The Analyst shall have good conduct and behavior and gain customer confidence.
• Call center experience added advantage
• Adhere to the processes defined and procedures.
• Understanding and adhering to Service Desk processes.
• Proactive and good listener.
• Ability to understand and follow the process defined.