Implementation Specialist I at Affirm in Remote

Summary: Affirm is reinventing credit to make it more honest and friendly, and they are seeking an Implementation Specialist I to support the implementation of their solution with retail partners. The role involves providing technical support, troubleshooting integration issues, and developing operational processes to enhance efficiency. Responsibilities: - Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting - Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems - Identify and implement new operational processes to drive efficiency - Develop detailed technical documentation - Engage with internal stakeholders to define cross-functional workflows - Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set Required Qualifications: - Bachelor's degree or equivalent experience - 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) - Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners - Exceptional project management, communication, and technical skills to manage client engagements and internal resources - Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail Preferred Qualifications: - Previous experience in the payments or e-commerce space - knowledge of HTML, Javascript, API's Required Skills: Technical support, Project management Important Skills: E-commerce experience, HTML knowledge, JavaScript knowledge Nice-to-Have Skills: API knowledge Benefits: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents, Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses, Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge, ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount