IT Intern at Aerospike in Mountain View

Summary: Aerospike is the real-time database for mission-critical use cases and workloads. They are seeking a proactive and detail-oriented IT Intern to support daily technical operations and assist with various IT tasks such as technical support, lifecycle management, and asset management. Responsibilities: - Act as the first line of defense for help desk tickets, providing basic troubleshooting and resolution for hardware and software issues - Own the "Day 1" experience by imaging laptops, configuring workstations, and managing the onboarding/offboarding process for employees - Assist with user account provisioning and access management across various corporate platforms - Maintain a meticulous inventory of hardware and software assets; assist with periodic audits to ensure compliance and data integrity - Support the IT team in deploying new system implementations and infrastructure upgrades Required Qualifications: - Currently pursuing or recently completed a degree/certification in Information Technology, Computer Science, or a related field - Familiarity with various Operating Systems (Windows/macOS) and basic networking concepts - A 'figure-it-out' mentality with the ability to research solutions to unfamiliar technical hurdles - Strong verbal and written skills—you can explain technical concepts to non-technical colleagues without using jargon - Highly organized with the ability to manage multiple administrative tasks simultaneously Required Skills: Systems Administration, Asset Management, IT Operations, Help Desk Support, Hardware Troubleshooting, Software Troubleshooting, Laptop Imaging, Workstation Configuration, User Account Provisioning, Access Management, Windows, macOS, Networking Concepts Benefits: Mentorship: Work directly under our IT Leadership and senior staff who are committed to your professional growth., Real-World Experience: Gain exposure to enterprise-level IT environments and modern SaaS management tools.