Guest Services Staff - Bowery Presents MA | The… at AEG · Boston

Summary: AEG is a leading company in the sports and live entertainment industry, hosting millions of guests and events worldwide. The Guest Services Staff will provide direct services to guests, ensuring a safe and welcoming environment while assisting with various customer service duties at the venue. Responsibilities: - Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary - Operate the various coat check rooms within established guidelines and procedures at the venue - Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access) - Great guests and resolve guest complaints, escalating concerns as necessary - Monitor guest conduct to ensure a safe and secure environment for all - Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly - Seat guests and assist ADA patrons - Enforce all policies and procedures of the venue - Complete all company and venue required trainings and participate in employee meetings - Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency - Monitor venue during guest arrival and exit to comply with fire department safety regulations - Perform other duties and responsibilities as deemed appropriate by Management and Supervisors Required Qualifications: - A minimum education level of: High School Diploma or its equivalency - A minimum of 1+ years of related work experience for Box Office Attendant - A minimum of 1-2 years of related work experience for Guest Services Staff - A minimum of 3-5 years of related work experience for Guest Services Supervisor - A minimum of 2-3 years of related work experience for VIP Coordinator - Excellent customer service skills - Must be able to work independently and in a team setting - Good communication skills to effectively communicate with customers and co-workers - Basic Math skills - Must be responsible and professional - Effective decision-making skills - Demonstrated ability to work in a fast-paced environment - Available to work flexible hours, including nights and weekends - Ability to work in varying conditions - Ability to lift 50 lbs. without assistance - Positive attitude with superior customer service skills - Ability to stand, walk, and climb stairs for long periods of time - Ability to effectively supervise, motivate, and lead a productive team for Guest Services Supervisor - Proficient in Microsoft Office and ability to learn required business systems (Word, Excel, Outlook, and PowerPoint) for Guest Services Supervisor - Excellent interpersonal, communication, and problem-solving skills for Guest Services Supervisor - Available to work nights, weekends, and holidays for Guest Services Supervisor - Proficient in Microsoft Office Suite (Outlook, Word, and Excel) for VIP Coordinator - Exceptional organizational skills and attention to detail for VIP Coordinator - Strong interpersonal, verbal and written communication skills for VIP Coordinator - Ability to work in a fast-paced environment for VIP Coordinator - Must be able to work evenings, weekends, and holidays as needed for VIP Coordinator Preferred Qualifications: - Previous experience working in events and knowledge of the music industry preferred - BA/BS Degree Preferred Required Skills: Microsoft Office, Event Management, Cash Handling, Ticket Processing, ADA Compliance, Team Leadership, Customer Service, Communication, Problem-solving, Interpersonal Skills, Positive Attitude Benefits: This position may be eligible for benefits (ACA qualification).