Lead CDBG Case Manager at AECOM in Dallas, TX

COMPANY DESCRIPTION Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. JOB DESCRIPTION Job Description: We are seeking an experienced and detail-oriented Lead Community Development Block Grants (CDBG) Case Manager to oversee case management operations for federally funded disaster recovery and housing assistance programs. The Lead CDBG Case Manager will provide guidance and support to case managers, ensure compliance with program policies and federal regulations, monitor caseload progress, and assist with training and quality control efforts. Responsibilities • Monitor case files to ensure compliance with federal, state, and program requirements. • Review applicant files for completeness, accuracy, and eligibility determination. • Provide guidance on program policies, procedures, and documentation requirements to case managers. • Conduct quality assurance reviews and assist with corrective actions when needed. • Track productivity metrics and ensure program timelines are met. • Assist with training new staff and ongoing staff development. • Serve as a liaison between management, case managers, and program stakeholders. • Assist applicants with escalated concerns or complex cases. • Maintain accurate notes and documentation within program databases and tracking systems. • Participate in outreach events, team meetings, and program improvement initiatives. • May be required to travel over 100 miles regionally and statewide • Ensure adherence to confidentiality and data security requirements. QUALIFICATIONS Minimum Qualifications • Bachelor’s degree and 2 years of relevant experience or demonstrated equivalency of experience and/or education. • Valid driver’s license and ability to travel to project sites. Preferred Qualifications • Previous leadership or supervisory experience • Strong knowledge of HUD/CDBG regulations and compliance requirements. • Excellent organizational, communication, and problem-solving skills. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency in Microsoft and case management/database systems. • Ability to review and interpret program policies and applicant documentation • Experience with CDBG disaster recovery programs • Prior leadership or supervisory experience • Strong attention to detail and file auditing experience. • Ability to coach and mentor staff effectively.   ADDITIONAL INFORMATION • Relocation is not available for this role. • Sponsorship is not available for this role now or in the future. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.   About AECOM  AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.  AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.  What makes AECOM a great place to work  You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.  As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.