Technical Support Engineer at Adyen in San Francisco, CA

Summary: Adyen is a financial technology platform that provides payments, data, and financial products for customers like Meta and Uber. The Technical Support Engineer will act as the first interface with Adyen’s merchants, ensuring a seamless support experience and managing the merchants’ full lifecycle. Responsibilities: - Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices - You are responsible for the merchants’ full lifecycle (integration, expansion and operational excellence) - Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants - Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues Required Qualifications: - Strong written and verbal communication skills in English - Innovative with strong problem-solving capabilities - Ability to adapt to new processes and procedures quickly - Affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting) - Self-driven and flexible - Ability to maintain high levels of productivity with minimal supervision - Accountability for work and results delivered - Previous exposure to environments rich in uncertainty - Track record of successfully dealing with ambiguity - Ability to make quick informed decisions under pressure - Ability to prioritize appropriately based on urgency, necessity and both internal and external requests Preferred Qualifications: - STEM degree preferred but not required Required Skills: Adyen platform knowledge, API integration, SQL, HTML, JavaScript Important Skills: PHP, Java Nice-to-Have Skills: Customer service experience, Problem-solving, Communication skills, Adaptability