Patient Education Program Manager at Advocate Health in Charlotte, NC

Patient Education Program Manager Location: Charlotte, NC - 1111 Metropolitan Ave 8th FL Department: 12139 Enterprise Corporate - Health Literacy Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Preference to our footprint: WI, IL, SC, NC, GA, AL Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation). No relocation, No Sponsorship or transfer of visa for this position now or in the future. Some travel and on-site requirements. Monday - Friday, 1st shift Pay Range $44.15 - $66.25 Supports the enterprise health literacy and patient education strategy by managing system-wide patient education programs, ensuring accessible, culturally appropriate, high-quality materials aligned with Advocate Health Purpose & Commitments and high reliability principles. Major Responsibilities: Manage the development, implementation, and optimization of enterprise patient education resources aligned with Advocate Health Purpose & Commitments and health literacy best practices. Ensure all patient-facing education content meets standards for readability, cultural/linguistic appropriateness, accessibility, accuracy, and alignment with high reliability communication expectations. Coordinate with clinical teams, Digital, Marketing/Communications, Patient Experience, Health Equity, and Compliance to standardize patient education workflows and content governance. Maintain strong vendor relationships for patient education technologies, ensuring systems function reliably and support efficient clinical workflows. Support integration of patient education into EHR workflows, digital platforms, and care pathways to enhance comprehension and engagement. Collect, analyze, and report data on patient education utilization, effectiveness, outcomes, and equity insights to inform continuous improvement. Partner with the Health Literacy Associate Director to advance system-wide education standards, governance models, and improvement initiatives. Facilitate training and capability building for staff on patient education tools, best practices, cultural competence, and communication expectations. Engage patient advisory groups and frontline clinicians to ensure patient-centered design and continuous feedback in education resources. Represent the patient education program in enterprise forums and contribute to cross-departmental initiatives supporting safety, quality, and experience. Licensure, Registration, and/or Certification Required: Preferred: CHES/MCHES or related certification. Education Required: ​​Bachelor’s degree required; Master’s in Health Education, Public Health, Nursing, or related field preferred. Experience Required: Typically requires 5 years' experience in patient education, health literacy, instructional design, or healthcare program management. Preferred: Program management experience Clinical experience MS Office tools Epic and/or Workday experience Knowledge, Skills & Abilities Required: Knowledge of adult learning principles, digital education tools, health literacy, accessibility, cultural competence, and healthcare workflows. Physical Requirements and Working Conditions: Primarily office/remote; requires attending meetings across sites, facilitating training, and prolonged computer work. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Additional Locations: Centre, AL - 391 Northwood Dr, AAO Oak Brook - 2025 Windsor Dr, Locust Grove, GA - 4600 Bill Gardner Pkwy, AAO Milwaukee - 750 W Virginia St, Bennettsville, SC - 1007 Cheraw St