Collections Supervisor at Advocate Health in Charlotte, NC

10276 Enterprise Revenue Cycle - Internal Self Pay Collections

Full time

Yes

40

100% remote - with the exception of going onsite for assisting new teammates with retrieving their equipment.

Monday-Thursday 8:00am-5:30pm EST, Friday 8:00am - 5:00pm EST

Pay Range

$28.55 - $42.85

Major Responsibilities:

• Evaluates the effectiveness of the collection policies and procedures of patient collections. This includes utilizing standard collection practices such as referral of delinquent accounts for outside agencies, and any litigation regarding professional fees.
• Provides input to the Manager regarding trends in collections (ex. economic downturns).
• Communicates with and functions as a liaison for patients, providers, attorneys, collection agencies, risk management, insurance payors, other debt administrators and external departments related to the revenue cycle to resolve discrepancies.
• Supervises and evaluates the staff, establishing standards for staffing levels.
• Responsible for operating within budget limitations and authorized staffing levels.
• Oversees and manages daily operations, delegating day-to-day responsibilities to appropriate members of the office staff while assessing employee training needs; coordinating with the training department to ensure appropriate development.
• Initiates and implements improvements to billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws.
• Conducts ongoing evaluation of department policies and procedures in order to maintain and improve department efficiency. Proactively manages receivables and billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement.
• Maintains and reconciles records of placements to third party agencies and law offices. Reconciles differences between bad debt balances and third party records.
• Prepares all necessary preparation documentation, suit authorizations, court cases, legal pleadings and miscellaneous filings. Maintains legal process workflow records
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 3 years of experience in collections that includes experience at a lead or senior level.

Knowledge, Skills & Abilities Required:

• Demonstrated knowledge of accounts receivable credit and collection regulations and legal issues.
• Current knowledge of medical insurance and governmental benefits programs.
• Must possess the ability to deal effectively with a variety of people under stressful circumstances.
• Patient diplomacy and tact, together with excellent communication skills, is needed.
• Demonstrates knowledge of account receivable/ collection on-line system experience.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the duties of the job.
• Exposed to a normal office environment.
• Ability to travel to AAH sites.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program