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Billing Operations Training… at Advocate Health · Charlotte
Skills
Job Description
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Fully Remote. Monday- Friday 8-5pm
Pay Range
$25.30 - $37.95Major Responsibilities:
- Conduct instructor-led training sessions and e-learning modules on both technical and soft skills related to revenue cycle operations.
- Deliver training using established curriculum, materials, and standardized workflows to support accurate, consistent, and high-quality instruction and to support staff development.
- Provide direct support to learners by answering questions, offering clarification, and giving constructive feedback to reinforce learning, understanding, and skill development.
- Assist in reviewing, maintaining, and updating training materials based on learner feedback, system changes, and departmental updates to ensure content remains accurate and relevant.
- Support special projects and workflow transitions as needed, under the guidance of senior training staff or leadership. Assist end users in adapting to new processes, system enhancements, or operational changes.
- Maintain a strong foundational understanding of revenue cycle workflows, departmental systems, and core processes to ensure accurate and effective training delivery.
- Assist with onboarding new hires by providing operational training, departmental guidelines, and workflow orientation. Ensure new hires are equipped with necessary tools and access (e.g., payer websites, Availity, OnBase, right fax, CPS, SharePoint etc..) to perform their roles successfully.
- Provides refresher training when identified as necessary by department leadership to ensure ongoing competency and compliance.
Licensure, Registration, and/or Certification Required:
- None Required
Education Required:
- High school diploma or GED required.
Experience Required:
- Minimum 3 years of experience in healthcare billing or revenue cycle operations.
Knowledge, Skills & Abilities Required:
- Strong analytical and problem-solving skills, combining creativity and logical reasoning to troubleshoot issues and drive effective decision-making.
- Excellent written and verbal communication skills.
- Thorough understanding of healthcare revenue cycle operations, including billing processes, denial management, payer systems, and regulatory compliance.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), and quick to learn new technologies and systems, with experience using healthcare information systems.
- Quick to learn new technologies and tools, with a proven ability to adapt to evolving systems and processes in support of quality monitoring and operational excellence.
Physical Requirements and Working Conditions:
- Requires sitting for extended periods while using a computer and facilitating training.
- May require occasional lifting (up to 10 lbs.) and minimal travel between facilities or departments.
Preferred Job Requirements
Preferred Education
- Associate or bachelor's degree in healthcare administration, business, or related field preferred.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.