Patient Service Representative (PSR) -… at Advocate… · Glenview

Summary: Advocate Aurora Health is one of the nation’s largest nonprofit health systems, dedicated to equity and excellence in care. As a Patient Service Representative (PSR), you will provide high-quality service to patients, support billing activities, and ensure accurate medical records as part of the ambulatory care team. Responsibilities: - Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters - Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information - Upholds standards of the practice and of the medical group for accurate and timely medical records Required Qualifications: - High school diploma or equivalent - One to two years related customer service experience - Experience handling difficult caller/customers/patients Required Skills: Customer Service, Handling Difficult Customers Benefits: Paid Time Off programs, Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability, Flexible Spending Accounts for eligible health care and dependent care expenses, Family benefits such as adoption assistance and paid parental leave, Defined contribution retirement plans with employer match and other financial wellness programs, Educational Assistance Program