Patient Service Representative - Atrium… at Advocate… · Carolinas…

Summary: Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. They are seeking a Patient Service Representative to fill critical short-term vacancies, register and interview patients, and handle routine inquiries while ensuring the accuracy of patient information. Responsibilities: - Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services - Verifies insurance coverage and obtains authorization for all services that requires authorization, pre-certification, and/or referral - Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged - Requests upfront payment of deposits from responsible party - Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis Required Qualifications: - High School Diploma or GED required - Accurate spelling and attention to detail required - Must be able to key 40 wpm - Excellent communication skills required - Customer service skills required - Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services - Verifies insurance coverage and obtains authorization for all services that requires authorization, pre-certification, and/or referral - Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged - Requests upfront payment of deposits from responsible party - Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis - This position frequently requires walking from different areas - Must be able to push a wheelchair with patient in it and maneuver through doors, up/down ramps and elevators - Must be able to respond quickly to medical STATS and emergencies - This position requires sitting frequently - Must be able to lift 20-50 pounds occasionally - Works in a fast-paced environment with numerous interruptions Preferred Qualifications: - Bachelor's Degree preferred - Knowledge of patient registration, insurance, and hospital billing preferred - Medical terminology knowledge and understanding of third party reimbursement preferred Required Skills: Patient Registration, Insurance Verification, Authorization and Pre-certification, Medical Terminology, Hospital Billing, Typing 40 WPM, Customer Service Skills Benefits: Paid Time Off programs, Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability, Flexible Spending Accounts for eligible health care and dependent care expenses, Family benefits such as adoption assistance and paid parental leave, Defined contribution retirement plans with employer match and other financial wellness programs, Educational Assistance Program