Bilingual Member Contact Specialist I at Advia Credit… · Woodstock

Summary: Advia Credit Union is a fast-growing organization that serves nearly 200,000 members with a strong commitment to community and member satisfaction. They are seeking a Bilingual Member Contact Specialist I to provide exceptional service and support, answer member inquiries, and recommend suitable financial products and services. This role involves handling incoming calls and ensuring a positive experience for all members. Responsibilities: - Provide outstanding service and support to members and fellow Advians - Answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs - Receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience Required Qualifications: - Proficiency testing is required, with a specific need for Spanish language proficiency - A willingness to learn and desire to be coached - Strong communication skills - Ability to ask questions for clarification - Patience - A team centered mentality - A passion for helping people Preferred Qualifications: - Customer service experience is strongly preferred, but we can teach this too! Required Skills: Patience, Spanish language proficiency Benefits: Medical, dental, and vision insurance to keep you and your family healthy., 401(k) with company match, life insurance, and disability coverage., Generous paid time off (PTO), paid holidays, and paid parental leave., Learning and development programs, plus tuition reimbursement to support your career journey., Free Telemedicine, Employee Assistance Program (EAP), Wellness initiatives, Paid Community Action Volunteer Hours