Line Run Manager — Lead Our Intercity… at Adventure Tours · Accokeek

Description

Every day, travelers book a seat between Maryland and New York. We make sure the bus shows up.

Adventure Tours operates scheduled intercity service for a major national bus network. Our partner sells the tickets and plans the routes. We bring the coaches, the drivers and the know-how to run 8+ daily trips from Maryland to New York, on time, every time.

We're looking for a Line Run Manager to own that operation from the first departure to the last arrival. If you've ever wanted to run a scheduled service people count on to get home, to school and to work, and to be measured by results, this is your seat.

Adventure Tours | Line Run Manager | Accokeek, MD | Full-time, on-site | Monday–Friday, 10:00 AM – 6:00 PM

Salary: $65,000–$80,000 per year, based on experience

Reports to: Director of Operations

Who we are

Adventure Tours has moved people since 1999. We started in Clinton, MD with a few buses and grew into a motorcoach operator running charter, line run and shuttle service from five markets: Accokeek MD, Philadelphia PA, Long Island NY, Richmond VA and Charlotte NC. We run 24 hours a day, 365 days a year.

What you'll own

• On-time performance. Every departure leaves on schedule and every arrival lands on time. You track punctuality daily, find the causes of delays and fix them.
• Driver coverage. Build and manage the line run driver schedule so every trip is covered, with backups ready for call-outs.
• The client partnership. Be the day-to-day point of contact for our partner's operations team. Report delays, cancellations and incidents fast and accurately, and meet the partner's service standards and procedures.
• Driver performance and training. Onboard drivers to partner procedures, including boarding, ticket scanning, luggage, passenger service and uniform standards. Coach, ride-check and hold drivers accountable.
• Fleet readiness. Work with maintenance so every coach is clean, branded, inspected and road-ready before it rolls.
• Compliance. Keep drivers within FMCSA hours-of-service limits and keep logs, inspections and records audit-ready.
• Incidents and recovery. Lead the response to breakdowns, accidents, weather and missed connections, and get passengers moving again.
• Reporting and improvement. Track KPIs including on-time departures and arrivals, trip completion, complaints and incidents. Share results with the Director of Operations and drive improvements.
• New lines. Help launch new routes and schedule changes as the network grows.

Requirements

• Experience: 3+ years in motorcoach, intercity bus, transit or transportation operations, including at least 1 year supervising drivers or dispatchers
• Regulations: Strong working knowledge of FMCSA/DOT rules, especially hours of service for passenger carriers
• Results: A record of improving on-time performance, service quality or safety
• Client skills: Comfortable managing a major client relationship with professionalism and clear communication
• Tech skills: Dispatch and scheduling software, GPS tracking, Outlook and Excel
• Leadership: Calm and decisive when things go wrong, firm and fair with drivers
• Flexibility: Our buses run 24/7/365. Days and hours may change based on the needs of the company, and participation in the on-call rotation is required.
• CDL: Not required, but a Class A or B CDL with Passenger (P) endorsement is preferred
• Nice to have: Experience with scheduled intercity bus service
• Screening: Ability to pass a background check and drug screen

Why you'll like it here

• Competitive salary: $65,000–$80,000 per year
• Health, dental and vision insurance
• Paid time off (PTO)
• 401(k) retirement plan
• Real ownership: you run the line run operation, not just a piece of it
• A growing partnership with a major national intercity bus network
• A family-founded company where your ideas reach leadership
• Room to grow across five markets

Ready to lead the line?

Click Apply to join the team.

Adventure Tours is an equal opportunity employer.