Patient Service Representative at AdventHealth… · ADVENTHEA…

Summary: AdventHealth Colorado is a community-focused healthcare organization dedicated to uplifting others in body, mind, and spirit. They are seeking a Patient Service Representative to manage patient inquiries, registration processes, and ensure effective communication between departments for enhanced patient experiences. Responsibilities: - Answers incoming phone calls, responds to inquiries, and directs calls appropriately - Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems - Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement - Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs - Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences - Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs - Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments - Promotes a safe work environment - Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow - Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions - Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly - Other duties as assigned Required Qualifications: - High School Grad or Equiv Preferred Qualifications: - Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field - Associate's Degree in Health Services Administration or other related medical or business field - 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection - Prior collections experience - Certified Healthcare Access Associate (CHAA) Required Skills: Medical Terminology, Medical Coding, Charge Entry, Payment Collection, Certified Healthcare Access Associate (CHAA) Benefits: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance, Paid Time Off from Day One, 403-B Retirement Plan, 4 Weeks 100% Paid Parental Leave, Career Development, Whole Person Well-being Resources, Mental Health Resources and Support, Pet Benefits