Associate Revenue Cycle Analyst at AdventHealth · Altamonte…

Summary: AdventHealth is a community-focused organization committed to uplifting individuals in body, mind, and spirit. They are seeking an Associate Revenue Cycle Analyst to manage software modifications and upgrades, troubleshoot system issues, and collaborate with various departments to improve documentation workflows. The role also involves participating in project management and providing training and support for end-users. Responsibilities: - Remains current on industry trends and vendor/application/system updates, ensuring that all software modifications/upgrades are working according to Epic specifications - Follows departmental standards for software configuration control, quality assurance, and version releases; provides documentation on system upgrades and new releases of Epic applications; provides training if required - Troubleshoots issues or system deficiencies and initiates escalation procedures as required; provides recommendations for resolution of the problems found - Participates in multiple cross-functional projects; understands project planning and coordination methodologies using project management skills, tools, and lean methodologies - Actively participates in project, team, departmental, and other meetings as required; reports status updates, accomplishments, tasks, and any barriers to the manager - Participates in the on-call responsibilities in support of a 24/7 production systems environment; acts as the primary support contact for the application's end-users - Collaborates with various departments to streamline documentation workflows and supports the implementation of best practices in clinical documentation - Develops and maintains a robust knowledge of the product initiatives and categories supported, ensuring data integrity and effective communication of findings - Designs and develops test scripts and materials for end-to-end workflow testing; performs unit, system, and integration testing per standards, including negative and regression testing; documents outcomes - Develops and maintains system process documentation and outlines process steps using appropriate tools; identifies and implements requested changes to the system - Demonstrates basic functional knowledge of Epic, applicable third-party solutions, and the Microsoft suite of products - Designs, builds, and configures within assigned Epic system modules and any supporting third-party applications Required Qualifications: - Epic Certification or ability to complete certification within 3 months of completing classes - Basic Microsoft suite of products - Demonstrated creative problem-solving approach and strong analytical skills - Must have strong written and verbal communication skills - Work with general guidance - Rapid learner - Ability to manage multiple tasks within deadline constraints - Basic knowledge of HL7 and API concepts and operating within an integrated healthcare applications environment - Experience communicating complex technical concepts to a non-technical audience - Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations Preferred Qualifications: - Knowledge of clinical/business/technical workflow - Associate college degree (as, diploma, b.a., b.s. or commensurate experience) in a field of study such as business, is, or a healthcare related - 1+ years of clinical, business or technical background - EMR application/implementation experience Required Skills: Epic Certification, Microsoft Office, HL7, API, EMR application implementation, Clinical workflow, Business workflow, Technical workflow Benefits: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance, Paid Time Off from Day One, 403-B Retirement Plan, 4 Weeks 100% Paid Parental Leave, Career Development, Whole Person Well-being Resources, Mental Health Resources and Support, Pet Benefits