Remote Customer Service Representative /… at Advantage… · Remote

Summary: Advantage TeleMessaging, Inc. is an award-winning leader in the answering service and contact center industry, seeking friendly and professional individuals to join their remote answering service team. The role involves providing real customer support for businesses across the United States and Canada, answering calls, taking messages, and ensuring a positive experience for every caller. Responsibilities: - Professionally answer incoming calls for a variety of businesses - Take accurate messages and relay information clearly - Assist callers with empathy and professionalism - Enter information into company systems while speaking with callers - Communicate effectively with team members and supervisors - Help create a positive experience for every caller Required Qualifications: - Applicants must reside in Pennsylvania, Florida, Maryland, Virginia or West Virginia - Strong customer service skills - Communicate clearly and professionally - Friendly, polished phone presence - Dependable and punctual - Strong spelling and typing skills - Comfortable multitasking while handling calls - Enjoy working as part of a team - Meet work-from-home requirements, including a separate, quiet workspace free from noises and distractions - High-speed wired internet connection (no Wi-Fi) - Flexible and able to work the required schedule - Pass a pre-employment drug screen and background check Preferred Qualifications: - Bilingual (English/Spanish) preferred, but not required - Previous call center or answering service experience is a plus Required Skills: Spelling, Typing, Bilingual English/Spanish Benefits: Company-provided equipment, Medical, dental, and vision insurance, Telemedicine benefits, Flexible Spending Accounts (*Section 125 plans*), 401(k), Paid Time Off, Supportive remote team environment, And much more