Bilingual Remote Customer Service… at Advantage… · Remote

Summary: Advantage TeleMessaging, Inc. is an award-winning leader in the answering service and contact center industry, providing 24/7 telemessaging solutions for businesses nationwide. They are seeking a Bilingual Remote Customer Service Representative to professionally answer calls, take messages, and assist customers with empathy and professionalism. Responsibilities: - Professionally answer incoming calls for a variety of businesses - Take accurate messages and relay information clearly - Assist callers with empathy and professionalism - Enter information into company systems while speaking with callers - Communicate effectively with team members and supervisors - Help create a positive experience for every caller Required Qualifications: - Be fluent in both English and Spanish - Have strong customer service skills - Communicate clearly and professionally - Have a friendly, polished phone presence - Be dependable and punctual - Demonstrate strong spelling and typing skills - Be comfortable multitasking while handling calls - Enjoy working as part of a team - Meet work-from-home requirements, including: A separate, quiet workspace free from noises and distractions, High-speed wired internet connection (no Wi-Fi) - Be flexible and able to work the required schedule - Pass a pre-employment drug screen and background check (a requirement of employment) Preferred Qualifications: - Previous call center or answering service experience is a plus Required Skills: Spelling, Typing, Bilingual English and Spanish Benefits: Company-provided equipment, Medical, dental, and vision insurance, Telemedicine benefits, Flexible Spending Accounts (*Section 125 plans*), 401(k), Paid Time Off, Supportive remote team environment, And much more