Role Description

We’re looking for a talented and customer-focused Field Engineer to join Advania UK, delivering on-site IT support to a dedicated client across multiple locations.

This is a varied, hands-on role where you’ll support incidents, service requests, hardware replacements, installations, and planned engineering tasks. A full clean driving licence and willingness to travel across a large rural area are essential.

If you enjoy solving technical problems, working closely with users, and delivering a great customer experience, this could be the ideal opportunity for you.

Salary and Benefits

Please state your salary requirements upon application. This role attracts a car allowance.

A list of benefits can be found here.

Responsibilities

• Provide on-site support for incidents, requests, and hardware replacements.

• Take ownership of tickets and tasks through to resolution within agreed SLAs.

• Support installations, moves, changes, and project-related activities.

• Maintain accurate ticket updates, documentation, and asset records.

• Carry out planned site visits and assist with network infrastructure where required.

• Communicate clearly and professionally with customers, stakeholders, and third parties.

• Ensure accurate time logging and follow escalation and Health & Safety processes.

Experience/Qualifications

• Experience in an IT support or field engineering role.

• A full clean driving licence and willingness to travel to remote client sites.

• Experience with some or all of the following:

  • Microsoft Intune and Azure

  • Microsoft 365 / Office 365

  • Desktop hardware and operating systems

  • Print solutions, peripherals, and access points

• Strong troubleshooting and problem-solving skills.

• Excellent communication and documentation skills.

• Experience with laptop builds, mobile setup, and hardware replacement.

• A practical, hands-on approach and a strong focus on customer service.

• Regular drug and alcohol testing will be required as part of this role.

• Enhanced DBS checks may be required and will be sponsored by Advania UK where applicable.

About Us

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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