IT Support Specialist at Advancial Federal Credit Union in Irving, TX

Summary: Advancial Federal Credit Union is one of the nation’s longest-standing credit unions, committed to creating lasting value for its members. The IT Support Specialist provides technical support through the IT Help Desk, resolving tickets and calls while maintaining credit union information systems in accordance with established policies and procedures.

Responsibilities:
- Manage Help Desk operations: answer calls, create tickets, resolve issues, and ensure timely closure
- Provide technical support and training to end users on hardware and software
- Perform daily host system operations
- Set up and configure phones, email, and computers for users
- Install, troubleshoot, and repair desktops, laptops, and IT hardware
- Manage backup rotation and restore files as needed
- Test and install software updates, patches, and security fixes
- Maintain accurate Help Desk and IT documentation
- Extract data and prepare management reports
- Order equipment, software, and supplies upon supervisor approval
- Research system enhancements as assigned
- Communicate system status and issues to supervisor
- Deliver projects on time, within scope and budget
- Perform other duties as assigned

Required Qualifications:
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience
- Proficient in Microsoft Office Suite and general computer hardware/software with an understanding of state and federal laws related to IT compliance
- Maintain software inventory and monitors licenses to ensure vendor agreement compliance

Required Skills: Microsoft Office Suite, Computer Hardware, Computer Software, IT Help Desk, Technical Support, Software Inventory Management, License Compliance, Backup and Restore, Software Updates, Patch Management, Security Fixes, Hardware Troubleshooting

Benefits: Comprehensive healthcare, Life insurance, 401(k) benefits, We contribute to your 401(k) to help you build a secure financial future., Take Time for Life: Enjoy 11 company holidays and start with three weeks of vacation., Vacation homes in Destin, FL, and Breckenridge, CO—free for you and your loved ones, with only taxes to cover., Access affordable pet insurance with employer contributions, ensuring your furry family members are protected., After one year, we cover 80% of your tuition so you can continue advancing your education and career., Our Advancial Life Rewards program reimburses up to $1,000 annually for unexpected expenses