PJ Helicopters - IT Specialist at Advanced… · Red Bluff

Summary: Advanced Electric Systems is a family-run precision helicopter lift service known for its commitment to safety and reliability. The IT Specialist will provide tier 1 and 2 technical support for PJ Helicopters and the Quanta Aviation Services Group, focusing on the installation, maintenance, and security of technology resources. Responsibilities: - Install, set up, configure, modify and maintain computer hardware, software and peripherals to assure the efficient use of technology in office and remote settings - Communicate with personnel to acknowledge and respond to service requests, provide guidance on technology use, and deliver informal training or instruction as needed - Process and maintain moderate fleets of Windows, Mac OS and iPad devices through Microsoft Intune/Endpoint Manager including enrollment, OS install/configuration, compliance policies, and application deployment - Create and maintain a variety of records and documentation typical of ITSM environments including logging, tracking and closing service request tickets, accurate asset inventory, internal and regulatory processes and configuration records, and necessary change control - Operate a variety of computers, operating systems, peripherals and specialized software including but not limited to Windows 11, MacOS, iOS 18+, PC and iPad hardware, Printers, Copiers, IP telephony, Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online), Microsoft Teams Rooms (MTR) systems, and Starlink systems - Support hybrid AD/Entra ID (Azure AD) user, group and device management, and Conditional Access troubleshooting, including MFA - Adhere to security policies and endpoint compliance standards, MFA enforcement, and access control procedures in alignment with both corporate SOX Financial regulations and CUI/ITAR regulations - Inspect technology equipment and determine need for higher-level escalation for resolution - Arrange for and follow up on repairs, warranty services, upgrades and replacements as needed - Utilize various hand tools, meters and testers - Drive a vehicle to conduct work at multiple sites - Other related duties as assigned by PJH IT Manager Required Qualifications: - Access to Controlled Unclassified Information (CUI) and operates within an ITAR-regulated environment - Must meet U.S. export control eligibility requirements under ITAR (22 C.F.R. § 120.15); export license authorization will not be sponsored for this position - Ability to travel to operating locations nationwide by vehicle and/or flight, with minimal advance notice; occasional overnight and multi-day travel required - Ability to work independently and collaboratively to evaluate, prioritize, and resolve technical issues, including determining appropriate escalation paths and resource requirements, with minimal direction - Exercise tact, patience and courtesy with interpersonal relations - Establish and maintain cooperative and effective working relationships - Meet schedules, timelines and project requirements - Understand and follow written and oral directions - Have basic knowledge of practices, procedures and techniques involved in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, and peripheral technology - Understand and troubleshoot basic network topology, network terminations, TCP/IP, wireless 802.11, IP telephony, and cloud-based services; familiarity with Microsoft Entra ID (Azure AD), Microsoft 365 administration, and mobile device management (MDM/Intune) concepts - Maintain a clean and safe work environment at all times, including proper record keeping - Graduation from high school supplemented by additional course work in computer science or related field and/or certification from an authorized computer training facility - Experience involving the installation, maintenance and repair of computer hardware, software and peripherals Preferred Qualifications: - CompTIA A+ - CompTIA Network+ - CompTIA Security+ - Microsoft MS-900 (Microsoft 365 Fundamentals) - Microsoft MD-102 (Endpoint Administrator) Required Skills: Windows 11, MacOS, iOS 18+, Microsoft Intune, Microsoft Endpoint Manager, Microsoft 365, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Microsoft Exchange Online, Microsoft Teams Rooms, Starlink systems, Hybrid Active Directory, Microsoft Entra ID, Conditional Access, Multi-factor Authentication, SOX Financial regulations, CUI regulations, ITAR regulations, Computer hardware installation, Computer software installation, Peripheral device installation, Computer hardware maintenance, Computer software maintenance, Peripheral device maintenance, Computer hardware troubleshooting, Computer software troubleshooting, Peripheral device troubleshooting, Network topology, TCP/IP, Wireless 802.11, IP telephony, Mobile Device Management, CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft MS-900, Microsoft MD-102, Patience, Courtesy Benefits: Medical, Dental, Vision, 401k Match, Vaction