Referral Development Manager - Denver, CO at Advanced… · Denver

The Referral Development Manager drives the growth of ADCS (Advanced Dermatology and Cosmetic Surgery) by supporting the acquisition of new patients. Key activities include:Establishing and growing relationships with local healthcare referral sources (MSO’s, ACO’s, PCP’s, other medical providers, and large employer groups)Analyzing local market dynamics and creating account development plansPromoting ADCS clinicians, their credentials,and clinical capabilitiesEssential Job Duties and AccountabilitiesProspect new referral development opportunities to drive referral growth.Grow established referral accountsOptimize account operations and address challenges that ariseMonitor client satisfactionfrom patients and referral sourcesIdentify appropriate Employer Sponsored Skin Cancer Screening opportunities to drive new patient acquisition and improve brand recognitionTrack and report on local competitive activity to elevate threats and opportunities.Actively participate in weekly/monthly conference calls and other meetings as appropriateMaintain knowledge of and compliance with HIPAA standards, and adherence to healthcare compliance policiesUtilize excellent interpersonal skills and experience in building long term relationshipsUtilize excellent presentation skills as well as proficient organizational and time management skillsREPORTING RESPONSIBILITIES:Responsible for completing the following reports: Expense reports, and other reports required by managementResponsible for maintaining activity reports within SharePointWork within the assigned expense budget by exercising sound judgment regarding general operating, travel, and entertainment expendituresKNOWLEDGE, SKILLS, AND ABILITIESAbility to identify and develop referral development plans by trade areaAbility to open and nurture new referral relationshipsExcellent organizational skillsExcellent verbal and written communication skillsExcellent project management skillsSkilled in using Microsoft Office: Outlook, Word, Excel, PowerPoint, SharePoint, Google DocsAbility to maintain confidentiality and follow HIPAA regulations with patient informationAbility to practice professional ethics and use discretion concerning company directivesand proprietary information and/or trade secrets of the organizationAbility to recognize a problem and effectively problem solveAbility to manage time efficiently, prioritize, multi-task, and adapt to changeAbility to maintain high-level accuracy in all documentation and in the performance of all job dutiesKnowledge of medical terminology and ability to use appropriatelyKnowledge of company policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job dutiesPROFESSIONALISMProject a professional manner and image, including proper workplace attire and grooming standards; exhibit professional conduct at all timesAdhere to ethical principles and company core values.Treat all business contacts, customers, and co-workers with respect, compassion, and empathy, recognizing and respecting cultural diversity.Demonstrate initiative and responsibility for actions.Work as an effective team leader and team member.Maintain a strong record for attendance and punctuality.Enhance skills through continuing education.EDUCATION College degree in Business Administration, Marketing, Communications, or a related field EXPERIENCE Minimum of 3 years of marketing and/or referral development experienceMinimum of 3 years proven healthcare/business-to-business sales experiencePrevious experience in Pharmaceutical Sales or as a Physician Liaison experience preferredPrevious experience in a dermatology setting preferred, but will trainLANGUAGE/COMMUNICATION REQUIREMENTSAbility to listen, speak, and interact effectively with professional contacts, co-workers, and customers, adapting communication for optimal understandingAbility to speak effectively before groups of people; ability to effectively create and give presentations Ability to create, read, and interpret work-related documentsAbility to respond to correspondence as appropriateAbility to practice professional telephone etiquette and techniques on all callsWork EnvironmentWork is regularly performed in a combination of office and client office environments. Local travel with personal vehicle and overnight travel is required. Local travel is up to 80%. Extended periods of sitting and driving may be required.Physical DemandsPhysical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle or feel; drive a vehicle; lift boxes and totes weighing up to 40 lbs; and reach with hands and arms.