Customer Service Representative at Advance Financial in Kingsport, TN

Summary: Advance Financial is a retail company seeking Customer Service Representatives to provide exceptional service to customers both online and in-person. The role involves assisting customers with applications for credit and loans, answering inquiries, and ensuring a positive customer experience. Responsibilities: - Welcome customers and work to provide the best customer experience possible - Help customers complete applications for lines of credit and installment loans - Work with team leads to meet and exceed monthly goals - Accurately assist customers with loan applications to completion - Answer any and all customer questions - Use company best practices to provide consistent and amazing customer service - Work with money – being able to reconcile a cash drawer accurately is a must! - Listen and be able to build relationships with your customers and teammates - Participates in ongoing learning and development Required Qualifications: - High School Graduate or equivalent - Dedication to helping others - Must be willing to work in an environment where performance will be measured and judged - Must have reliable transportation - Understand the demands of working in a retail environment - Excellent sales skills focused on growing the company - Must be observant and have great judgment - Stay coachable – this is one of the keys to growing with our company - Computer proficiency required Preferred Qualifications: - Phone Customer Service experience preferred - Experience in service-related field (cash handling experience preferred) Required Skills: Cash Handling, Phone Customer Service, Sales Skills Benefits: $500 Sign-on Bonus paid after 90 days of employment, Generous PTO and paid time off to volunteer, Paid parental leave, 100% company-paid health insurance, 401k with 5% company match, Student Loan Repayment Plan