Customer Service Associate at Adorama in New York, NY

Our Story
With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world’s only full-service destination for photo, video, and electronics. We’re more than a retailer—we’re a creative partner for professionals, hobbyists, and tech enthusiasts alike. 

From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. 

At Adorama, we don’t just support creativity—we live it. Join a team that’s shaping the future of how the world captures, creates and connects. 

Our Leadership Principles

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered: We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful: We assume positive intent, listen actively, and support one another.

What You'll Do

Customer Service Associates play a pivotal role in creating lasting impressions on all customers entering and leaving our store. They cultivate a positive and vibrant atmosphere throughout the store while assisting customers with inquiries, resolving concerns, and offering guidance on products and services. This position requires a blend of customer service expertise, sales acumen, and a solid understanding of printing and darkroom technologies.

Responsibilities

• Greeting customers in all areas of the store and answering basic questions or transitioning the customer to a sales person.
• Accurately accept/process
• Customer returns and exchanges
• Cash/credit card/check transactions
• Printique photograph drop off and pickup
• Used item requests
• Buy online pick up in store orders
• Rental drop off and pick up
• Customer requests for printer, paper and darkroom items
• Answer/screen calls and emails from the off-site customer service team
• Answer off-site customer service questions
• Forward calls to sales team specialists when needed
• Consistently check/answer voice mail and email
• Oversee follow-up on order pickups, cancellations, and refunds.
• Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities.

What Will Help You Thrive

• Working knowledge of camera, video, lighting or computer equipment.
• Experience in a customer service role.
• Fun, dynamic, and friendly personality.
• Cash handling experience.
• Excellent communication, listening, and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Self-motivated, able to work independently or as part of a team.
• Ability to work a flexible schedule including days, nights, and weekends, (1-2 Sundays per month and 1-2 closing shifts per week)

Ready to Join Our Team of Creators? Apply today and let’s create something extraordinary together.