Senior Customer Success Manager at Adobe in San Jose, CA

Senior Customer Success Manager Location: San Jose The Opportunity We're looking for a Senior Customer Success Manager to join our High Tech & Manufacturing Customer Experience team. In this role, you'll build deep relationships with clients, champion Adobe solutions, and ensure customers are realizing measurable value from their investments. You'll work alongside a cross-functional Adobe ecosystem — Sales Account Directors, Marketing, Consulting, and Product specialists — to develop compelling value propositions, surface new growth opportunities, and drive meaningful business outcomes for your customers. Our team is motivated by a genuine passion for innovation and a relentless dedication to customer success. We hire curious, driven people who bring fresh thinking to complex challenges and thrive in dynamic, fast paced environments. What You'll Do: Own the customer relationship driving product adoption, customer health, and overall happiness to ensure a seamless renewal Build clear, actionable success plans and serve as the primary point of contact your customers can count on Develop strong executive networks within accounts to align Adobe's roadmap with your customers' strategic goals Deliver a proactive, high-touch customer experience — orchestrating internal resources and using our engagement model to track and evolve business outcomes Accelerate adoption of Adobe solutions using data-driven insights to move customers along the maturity curve Champion innovation by sharing standard methodologies and new use cases that help customers advance their digital experience strategies Identify customer risk early and partner with cross-functional teams to develop and implement recovery plans Be the voice of the customer inside Adobe — translating strategic use cases, process gaps, and product needs into actionable feedback for internal teams Contribute to team initiatives that continuously set a higher standard for how we deliver customer success at scale What You Need to Succeed: Bachelor's degree or equivalent experience 10+ years in Customer Success within SaaS or Digital Marketing environments; B2B experience strongly preferred Proven track record of driving measurable outcomes and building lasting customer relationships Exceptional communication skills — written, verbal, and executive presentation — with the confidence to lead C-suite conversations Strong consulting instincts and a trusted-advisor attitude that puts customer value first Experience with program management in complex organizations — inspiring change and aligning diverse team members Skilled facilitator for executive workshops, business reviews, and sessions passionate about driving long-term goals Deep familiarity with digital marketing and/or digital media software landscapes Ability to manage competing priorities and perform effectively in a high-velocity environment Willingness to travel approximately 20% About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $161,700 - $234,150 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.