JAPAC Retention Operations & Analytics Manager at Adobe · Sydney

JAPAC Retention Operations & Analytics Manager Location: Sydney The Opportunity We are hiring an exceptionally talented Sales Retention Operations & Analytics Manager to drive flawless retention programs, analytics, and operational consistency across the JAPAC region. As part of our world-class Retention Strategy & Operations team, you will collaborate with Renewals Sales, Solution Account Managers, Customer Success Operations, Finance, and Sales Operations teams. You will successfully implement retention programs, study data to identify trends and risks, and build decisions that improve renewal performance and increase customer retention throughout different JAPAC markets. This position provides wide-ranging experience across various locations, business units, and priorities, with opportunities to expand your influence over time! What You’ll Do Retention Programs & Execution Coordinate with regional leadership to establish and provide retention programs across JAPAC. Plan and roll out initiatives passionate about renewal performance, customer health, and risk reduction. Monitor program progress and share insights to inform next steps and improvements. Retention Data, Reporting & Analytics Manage retention and attrition data across JAPAC, ensuring accuracy and consistency. Analyse data sets to identify trends, risks, and opportunities that inform action. Build regular reports and deliver analysis for regional and leadership reviews. Respond to data requests with clear analysis that shapes renewal planning and decision making. QBR & Leadership Readiness Prepare retention inputs for QBRs spanning regional and geographic areas within JAPAC. Build data packs, insights, and materials for leadership and performance discussions. Contribute to consistency in important measurements and definitions used in reviews. Planning, Coverage & Operations Gather and examine data to support planning activities throughout the region. Coordinate coverage, quota, and goal validation with Sales Operations and Finance. Work with teams across the business to address data or process questions. Collaboration & Governance Collaborate with regional and global teams to carry out retention initiatives and improvements. Contribute to training efforts, pilots, and operational improvements related to renewals. Participate in testing and validation activities as tools or processes evolve. What You'll Need to Succeed Experience in program management, sales operations, retention operations, or analytics. Experience handling data to guide business decisions and convey a clear narrative. Ability to translate data into clear insights and recommendations. Comfort working across regions, teams, and time zones. Strong communication skills and a collaborative working style. Adobe for All Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all. Take the plunge and jump in Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together! Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. 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