Digital Strategist, User Experience at Adobe in New York City, NY

Digital Strategist, User Experience Location: New York Our Company Adobe is changing the world through digital experiences. We help everyone—from emerging artists to global brands—design and deliver exceptional digital experiences. Our products support creativity, communication, and customer connections across every screen. We’re committed to creating an inclusive environment where people feel respected, supported, and empowered to do their best work. We believe great ideas can come from anywhere, and we encourage curiosity, collaboration, and continuous learning. The Opportunity Customer experience is evolving rapidly as digital platforms and interaction models continue to grow in complexity. In this role, you will help design and improve digital experiences for large-scale enterprise customers by applying user-centered design practices to real business challenges. As a CX / UX Strategist, you will collaborate with senior strategists, designers, and colleagues from various departments. You will help create and deliver clear, effective customer experiences across multiple channels and touchpoints. Your work will include research, analysis, and design exploration that leads to actionable suggestions and enhanced experiences. You will balance user needs, business objectives, and technical factors. This role delivers hands-on involvement at the junction of design, strategy, and delivery. You will craft UX artifacts, partner with cross-functional groups, and participate in client working sessions. Opportunities to develop your skills, investigate new tools and technologies, and contribute to experience strategy in complex enterprise contexts are also included. What You’ll Do Contribute hands-on CX and UX strategy work for enterprise clients, producing high-quality deliverables that inform experience decisions Assist with specific aspects of CX / UX projects—like user research, journey mapping, competitive analysis, usability evaluation, or experience concepting—while ensuring quality and clarity Develop UX deliverables such as journey maps, personas, experience flows, wireframes, prototypes, and competitive assessments to aid current-state analysis and future-state design Develop high-fidelity visual designs for digital concepts and customer-facing presentations Partner closely with Lead Strategists and UX Leads to translate experience strategy into actionable design and analysis Take part in client workshops and presentations, clearly conveying research findings, design reasoning, and experience suggestions Collaborate with product, engineering, content, and data partners as part of larger digital transformation programs Connect experience recommendations to business outcomes by explaining how designs support important measures such as conversion, retention, customer satisfaction, and operational efficiency Participate in the investigation of AI-powered experiences, such as conversational interfaces or personalization ideas, through research and design exploration Iterate on designs based on feedback, testing outcomes, and collaborator input while maintaining high usability and experience standards Gain expertise in Adobe’s CX / UX tools, methodologies, and standards, while aiding in the continuous refinement of design approaches What You Bring 6+ years of experience in UX design, CX strategy, product design, or related digital experience roles with a strong focus on hands-on delivery Experience producing UX and CX deliverables such as research outputs, journey maps, personas, experience flows, wireframes, prototypes, or competitive analyses Proficiency with UX design and prototyping tools such as Figma, Sketch, Adobe XD, or similar platforms Capability to take full responsibility for specific sections of projects and produce high-quality results with support from senior team members Experience conducting mixed-methods user research, including interviews, usability testing, surveys, and synthesis of insights Knowledge of user-centered design methods and experience applying them to complex, real-world problems Comfort working in client-facing environments and collaborating directly with customers and internal teams Strong communication skills, with the ability to explain design decisions and research findings clearly to varied audiences Experience working within enterprise digital ecosystems and cross-functional teams Interest in AI-enabled user experiences and a willingness to learn and experiment as technologies evolve Strong organizational skills, attention to detail, and ability to manage multiple deliverables at the same time Bachelor’s degree or equivalent experience in Design, Human-Computer Interaction, Psychology, or a related field About Adobe At Adobe, you’ll work in a collaborative environment that supports growth, learning, and impact. Our Check-In approach encourages ongoing feedback and open communication. We offer meaningful benefits and opportunities to build a career while contributing to products and experiences used around the world. Adobe is an equal opportunity employer. We welcome people of all backgrounds and encourage diversity across race, gender, age, religion, sexual orientation, gender identity, disability status, and veteran status. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $98,200 -- $195,450 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $135,000 - $195,450 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.