Payroll Supervisor - Decatur, IL at ADM in Decatur, IL

Payroll Supervisor - Decatur, IL

Position Summary
The Payroll Supervisor is responsible for overseeing the day-to-day operations of the hourly payroll function, ensuring accurate and timely payroll processing, compliance with federal, state, provincial, and local regulations, and delivery of exceptional customer support to field locations. This position provides direct leadership, training, and development for all hourly Payroll Specialists, serves as a subject matter expert for payroll operations, and supports payroll projects, audits, and process improvements.

Essential Responsibilities
Payroll Operations Oversight

• Supervise and coordinate weekly payroll processing activities to ensure timely and accurate payroll execution.
• Monitor payroll schedules, batch processing, balancing, funding, and transmission activities.
• Review and resolve payroll exceptions, adjustments, direct deposit rejections, replacement checks, ACH recalls, stop payments, and overpayment recoveries.
• Ensure timely processing of manual checks, retroactive payments, union dues, reimbursements, deductions, and special payroll transactions.
• Oversee payroll reporting, reconciliation, balancing, and payroll-related journal entries (tax accounts, cash accounts and payroll liability accounts).
• Review payroll documentation and maintain records supporting payroll transactions.

Team Leadership and Development

• Provide daily supervision and guidance to Payroll Specialists and Payroll Team Leads.
• Monitor team workloads and prioritize assignments to ensure service level expectations are met.
• Develop and maintain cross-training plans to ensure adequate departmental coverage.
• Coach, mentor, and develop payroll staff to enhance knowledge, accuracy, and performance.
• Assist with onboarding and training of new payroll employees.
• Conduct performance feedback discussions and contribute to performance evaluations.

Customer Service and Support

• Serve as escalation point for payroll inquiries from locations, employees, Human Resources, and management.
• Ensure timely resolution of payroll issues related to time entry, earnings, deductions, direct deposits, and employee records.
• Partner with field locations to educate managers and payroll contacts on payroll processes and procedures.
• Maintain high levels of customer service through effective communication and issue resolution.
• Partner with all HR Operations areas as they relate to the processing of employee payroll impact.

Compliance and Governance

• Ensure compliance with wage and hour laws, payroll regulations, collective bargaining agreements, company policies, and internal controls.
• Support internal and external audits by providing payroll documentation, explanations, and reporting in coordination with Compliance Analyst.
• Monitor adherence to payroll cutoff schedules and approval requirements.
• Assist in evaluating payroll processes and recommending control improvements.

Systems and Process Administration

• Maintain payroll system configurations and support payroll interfaces and integrations.
• Assist with payroll system testing, upgrades, and implementations.
• Manage payroll-related access requests and system administration functions.
• Review payroll system errors and coordinate resolution with IT and system support teams.
• Support business continuity activities and payroll contingency planning.

Reporting and Financial Support

• Prepare and review payroll reports, balancing documentation, and funding information.
• Support monthly accounting activities including payroll journal entries and reconciliations.
• Assist management with payroll metrics, trend analysis, and operational reporting.
• Maintain payroll records and supporting documentation in accordance with retention requirements.